Karla Hoover
Legal
Summary
Professional resident support worker with significant experience in providing compassionate care and assistance. Strong focus on team collaboration and achieving outcomes. Adept at crisis intervention, conflict resolution, and building trust with residents. Reliable, adaptable, and skilled in both verbal and written communication. Demonstrates empathy, patience, and proactive approach to addressing resident needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Resident Support Worker
Gillis Lodge
12.2022 - 11.2024
- Collaborated with healthcare professionals in coordinating appropriate interventions for residents experiencing physical or behavioral health issues.
- Improved resident well-being by providing personalized support and assistance with daily living activities.
- Facilitated open lines of communication between residents, families, and staff by acting as a liaison when necessary to resolve concerns or answer questions about care plans.
- Supported residents in achieving personal goals by developing individualized care plans and closely monitoring progress.
- Ensured compliance with regulatory guidelines through diligent documentation practices and strict adherence to facility policies and procedures.
- Encouraged social interaction among residents by organizing group activities, outings, and special events tailored to their interests.
- Provided emotional support to residents during challenging times, fostering resilience and promoting mental health wellness.
- Collaborated with other professionals to plan and coordinate care for clients.
- Enhanced the quality of care for residents through effective communication and collaboration with interdisciplinary team members.
Continuing Care Assistant
Annapolis Royal Nursing Home
11.2018 - 07.2022
- Assisted in daily living activities for improved quality of life.
- Improved patient mobility by assisting with transfers and ambulation exercises.
- Observed and examined patients to detect symptoms requiring medical attention such as bruises, open wounds and persistent coughs.
- Provided routine skincare by helping residents in applying non-prescription topical medications to skin.
- Supplied physical support to assist patients in performing daily living activities such as getting out of bed, bathing, dressing, toileting and walking.
- Promoted patient independence through individualized personal care plans.
- Implemented fall prevention strategies to maintain patient safety within the facility.
- Assisted with therapeutic activities designed to enhance cognitive function in dementia patients.
- Supported patients during end-of-life care, ensuring dignity and comfort throughout the process.
- Encouraged and provided moral support for patients to help adjust to disabilities and illnesses.
- Participated in staff meetings and trainings for professional development and continuous improvement of skills.
Continuing Care Assistant
Evergreen Nursing Home
11.2017 - 10.2018
- Assisted in daily living activities for improved quality of life.
- Improved patient mobility by assisting with transfers and ambulation exercises.
- Observed and examined patients to detect symptoms requiring medical attention such as bruises, open wounds and persistent coughs.
- Provided routine skincare by helping residents in applying non-prescription topical medications to skin.
- Supplied physical support to assist patients in performing daily living activities such as getting out of bed, bathing, dressing, toileting and walking.
- Enhanced patient comfort by providing attentive and compassionate care.
- Built strong relationships with coworkers to create an efficient care team focused on collaboration and communication.
Personal Care Assistant
We Care Home Health Services
07.2014 - 08.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
Personal Support Worker
Bayshore Home Health
06.2010 - 03.2012
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
Resident Care Aide
Opal House
04.2010 - 03.2012
- Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
- Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
- Enhanced resident well-being by providing compassionate care and support in daily activities.
- Followed nutritional plans to prepare optimal meals.
- Provided mobility assistance to residents as needed, including transferring between beds or chairs and aiding with ambulation around the facility.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Maintained accurate records of resident information, including health status, medications, allergies, emergency contacts, and dietary needs.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Education
No Degree - Correctional Services
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON06-2002
High School Diploma -
Goose High School
Happy Valley-Goose Bay, NL06-1996
Skills
- Housekeeping tasks
- Reliability and punctuality
- Behavioral support
- Professional boundaries
- Multitasking Abilities
- Teamwork
- Adaptability and flexibility
Certification
- Certificate Psw/Special care attendant-Canadian Red Cross, May 12 2012, Sussex N.B
- First Aid Certification - Canadian Red Cross,Belfast,PE
Timeline
Resident Support Worker
Gillis Lodge
12.2022 - 11.2024
Continuing Care Assistant
Annapolis Royal Nursing Home
11.2018 - 07.2022
Continuing Care Assistant
Evergreen Nursing Home
11.2017 - 10.2018
Personal Care Assistant
We Care Home Health Services
07.2014 - 08.2017
Personal Support Worker
Bayshore Home Health
06.2010 - 03.2012
Resident Care Aide
Opal House
04.2010 - 03.2012
- Certificate Psw/Special care attendant-Canadian Red Cross, May 12 2012, Sussex N.B
- First Aid Certification - Canadian Red Cross,Belfast,PE
No Degree - Correctional Services
Cambrian College of Applied Arts And Technology
High School Diploma -
Goose High School
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