Karla Hewitt

• Communicated with customers to provide delivery updates and resolution.
• Directed dispatching, routing, and tracking of 6 fleet vehicles.
• Maintained updated and detailed records of calls in physical and electronic database.
• Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
• Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Processed invoices and payments for dispatched orders to provide proof of transaction.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Ensured compliance with local, state, and federal regulations related to emergency communications.
• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Received new orders, prepared documentation, and assigned personnel.
• Monitored vehicle locations to coordinate timely arrivals.
• Monitored and tracked dispatch communication systems.
• Provided customers with information on products and services.
• Scheduled deliveries and pickups according to customer needs.
• Preserved accurate records of dispatched orders, deliveries and receipts.

• Addressed customer needs and made product recommendations to increase sales.
• Worked flexible schedule and extra shifts to meet business needs.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Answered questions about store policies and addressed customer concerns.
• Built relationships with customers to encourage repeat business.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.

Provided childcare, meals, activities, personal hygiene, feeding, dressing, preschool preparation activities and learning

• Addressed customer needs and made product recommendations to increase sales.
• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled cash with high accuracy and took care to check bills for fraud.
• Worked flexible schedule and extra shifts to meet business needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Operated cash register to record transactions accurately and efficiently.
• Learned duties for various positions and provided backup at key times.
• Performed cash, card, and check transactions to complete customer purchases.
• Answered questions about store policies and addressed customer concerns.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.