Karla Herrera
San Jose
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Steins Beer Garden. Excelled in enhancing customer satisfaction through exceptional service and efficient problem-solving. Demonstrated proficiency in multitasking and maintaining high levels of accuracy under pressure. Skilled in both customer service and effective communication, consistently contributing to team success and operational efficiency.
Overview
4
4
years of professional experience
Work History
Food Runner Expo
Steins Beer Garden
11.2023 - Current
- Delivered food orders to tables, ensuring timely service and customer satisfaction.
- Assisted kitchen staff by quickly running orders to enhance efficiency.
- Improved dining experience by maintaining cleanliness of dining area and promptly clearing tables.
- Communicated effectively with kitchen and wait staff to ensure accuracy of orders.
- Managed multiple orders simultaneously, maintaining high levels of accuracy.
- Supported waitstaff by refilling drinks and responding to customer requests.
- Improved efficiency by organizing and prioritizing food orders.
- Coordinated with kitchen staff to ensure timely preparation of orders.
- Assisted in maintaining cleanliness of food preparation and service areas.
- Supported team by restocking supplies and preparing service stations.
- Improved service speed by quickly transporting orders from kitchen to dining area.
- Assisted in training new food runners, ensuring adherence to service standards.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Lead Hostess
Steins Beer Garden
11.2022 - 03.2025
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
- Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
- Implemented strategies for effective conflict resolution, ensuring timely resolution of guest complaints and concerns.
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
- Promoted a culture of teamwork by consistently supporting fellow employees during busy periods or when shortstaffed.
- Streamlined the check-in process for faster service, resulting in increased customer satisfaction.
- Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
Server
Pho to Chau 999
09.2022 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Cashier
Valencia Super Market
09.2020 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Él Modena High School
Orange, CASkills
Great customer service
Attention to detail
quick at resolving issues
good at Communicating with staff
multitasking
kind and respectful
hands on learner
helps others with their work loads
Accomplishments
I have been known to be a natural born leader I take initiative and also enjoy feedback to better my performance. I take my roles very seriously but also make myself more humane and approachable when others need me
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food Runner Expo
Steins Beer Garden
11.2023 - Current
Lead Hostess
Steins Beer Garden
11.2022 - 03.2025
Server
Pho to Chau 999
09.2022 - 10.2023
Cashier
Valencia Super Market
09.2020 - 08.2022
Él Modena High School
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