Karla Hein
Cache Creek
Summary
To obtain a full-time position with a , credible, and established company that will allow me to utilize my current skill sets, develop new skills sets, and use my personal attributes to promote the company and employees while providing service to its customers
Overview
30
30
years of professional experience
Work History
Operations Supervisor/Transportation Coordinator
Arrow Transportation Systems Inc.
08.2024 - Current
- Dispatcher
- Planning, Coordinates and oversees the routing and scheduling of daily trucking services and drivers
- Ensures that schedules are carried out in an effective and efficient manner
- Oversees the daily operations of the dispatch office
- Oversees the assignments of drivers
Owner
K. B. Hein Marketing, Inc
07.2012 - Current
- Social media marketing
- Online sales and internet advertising
- Website maintenance and development
- Network and collaborate with fellow e-commerce companies in Canada, United States, China and Japan
- Communicate with online retailers across the globe
- Sourcing products from retailers
- Customer service
- Negotiating prices on product
Shop Foreman
Chanor Truck Repairs
08.2019 - 08.2024
- Customer Service
- Payables\Receivables
- Scheduling
- Payroll
- Ordering parts
Manager
North Shore Collision
12.2015 - 08.2019
- Performed budget planning
- Conducted daily production meetings and other scheduled staff meetings
- Coordinated Insurance Corporation of BC (ICBC) Accreditation Training
- Conducted insurance estimates for multiple car insurance companies (ICBC, Canadian Northern Shield (CNS), Belron, Alberta Insurance, and Private Estimates, etc )
- Performed glass claim and painting estimates
- Performed Repair Order (RO) reconciliation and final billing
- Oversaw productivity of Body Work Department and Paint Department
- Performed ordering and receiving of parts
- Scheduled customer appointments
Manager
R&S Auto Body
07.2012 - 12.2015
- Management duties such as scheduling, estimates, placing orders, candidate interviews, staff training, and new hire orientation
- Performed insurance estimates for multiple car insurance companies (ICBC, CNS, Belron, etc )
- Monitor production of Bodywork Department and Paint Department
- Parts (ordering, receiving, and mirror matching)
- Customer service and appointment scheduling
- Payroll
- Accounts receivable
- Accounts payable
Assistant Manager
Mertin Paint and Collision Centre
11.2009 - 07.2012
- Promoted from Estimator to Assistant Manager
- Conducted insurance estimates for multiple car insurance companies (ICBC, CNS, Belron, etc )
- Monitored production of Bodywork Department and Paint Department
- Parts (ordering and receiving)
- Customer Service and appointment scheduling
- Assisting with Payroll
Estimator - Management Team
H &R Collision
02.1995 - 11.2009
- Management Duties, interviews,staffing, PNL
- Conducted insurance estimates for multiple car insurance companies (ICBC, CNS, Belron, etc )
- Assisted in production monitoring of Bodywork Department and Paint
- Customer service and appointment scheduling
- Glass Claims
- Closing ICBC Claims
- Computer data entry/processing
- Ordering parts for work orders
- 5 million a year in sales the company grossed
Education
English Literature -
Camosun College
Victoria, BC01.1991
Stelly's Secondary School
Saanichton, BC01.1989
Timeline
Operations Supervisor/Transportation Coordinator
Arrow Transportation Systems Inc.
08.2024 - Current
Shop Foreman
Chanor Truck Repairs
08.2019 - 08.2024
Manager
North Shore Collision
12.2015 - 08.2019
Owner
K. B. Hein Marketing, Inc
07.2012 - Current
Manager
R&S Auto Body
07.2012 - 12.2015
Assistant Manager
Mertin Paint and Collision Centre
11.2009 - 07.2012
Estimator - Management Team
H &R Collision
02.1995 - 11.2009
Stelly's Secondary School
English Literature -
Camosun College
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