Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Karla Gutierrez

Anaheim

Summary

Dynamic and dedicated professional with exceptional customer service skills, honed at One Percent Check Cash. Bilingual and dependable, I excel in drawer balancing and fostering positive client relationships.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Teller

One Percent Check Cash
07.2019 - 09.2024
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.

Medical Assistant

The Women’s Clinic
07.2015 - 09.2019
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.

Education

CNA -

Nursing College
Garden Grove, CA
2025

Medical Assistant -

CIT College
Fullerton, CA
09.2007

Los Angeles High School
Los Angeles, CA
2006

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Positively
  • English and Spanish speaking
  • Bilingual in language
  • Customer service
  • Honest and dependable
  • Customer Service-oriented

Certification

CNA certification

CPR certification

Languages

Spanish
Native or Bilingual

Timeline

Teller

One Percent Check Cash
07.2019 - 09.2024

Medical Assistant

The Women’s Clinic
07.2015 - 09.2019

CNA -

Nursing College

Medical Assistant -

CIT College

Los Angeles High School

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Karla Gutierrez