Karla Gonzalez Sanchez
Pleasant Hill
Summary
Personable and organized individual with strong attention to detail and positive attitude. Possesses solid understanding of office software and administrative tasks, including data entry and document management. Dedicated to ensuring efficient office operations and contributing to team success.
Overview
2
2
years of professional experience
Work History
Senior Clerk
Iron Workers Union Local 378
04.2024 - Current
- Organized membership processing and organize annual events like picnics, holiday parties, pin ceremony and other events.
- Increased customer satisfaction through prompt responses to inquiries and effective problem resolution.
- Placed supply orders and restocked office items.
- Collaborated with management to develop policies, procedures, and guidelines for the department.
- Provided administrative support for senior leadership during critical decision-making processes or high-profile projects and events.
- Maintained accurate financial records with diligent bookkeeping and timely invoice processing with members dues payments.
- Prioritized workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.
- Scanned documents and entered data into various computer systems accurately using Microsoft Office Suite.
Dog Groomer
Petco
08.2023 - 04.2024
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
Front Desk Receptionist
Poplar Spectacles Optometry
03.2023 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using MVE software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Associate of Business Administration - Business Management
DVC
Pleasant Hill, CA06-2027
High School Diploma -
Arroyo Valley High School
San Bernardino, CA07.2019
Skills
- Scheduling and planning
- Cash handling
- Office administration and support
- Equipment operation
- Data entry proficiency
- File management
- Payment coordination
- Paperwork processing
- Policy enforcement
- Technical support
- Project management
- Document management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Clerk
Iron Workers Union Local 378
04.2024 - Current
Dog Groomer
Petco
08.2023 - 04.2024
Front Desk Receptionist
Poplar Spectacles Optometry
03.2023 - 08.2023
High School Diploma -
Arroyo Valley High School
Associate of Business Administration - Business Management
DVC
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