Karla Gonzalez
Tulsa,OK
Summary
Reliable Customer Service Professional experienced in food service and sales. Delivered customer satisfaction by maintaining health standards and effectively communicating during high-pressure situations. Focused on building strong customer relationships and understanding diverse customer needs.
Overview
9
9
years of professional experience
Work History
Delivery Driver
DoorDash
02.2024 - Current
- Delivered food orders efficiently, adhering to scheduled timelines and customer preferences.
- Navigated diverse routes using GPS technology, optimizing delivery times and ensuring accuracy.
- Managed customer interactions professionally, resolving issues and enhancing satisfaction ratings.
- Adapted to changing delivery demands, demonstrating flexibility in high-pressure situations.
Dietary Cook
Heatherridge Assisted Living
07.2022 - 01.2024
- Collaborated with nutritionists to develop and modify meal plans based on resident preferences.
- Prepared nutritious meals adhering to dietary guidelines for residents with specific health needs.
- Trained new staff on cooking techniques, equipment operation, and food safety protocols.
- Monitored inventory levels, placing orders to maintain adequate stock of fresh ingredients.
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
Online Personal Shopper
Walmart
02.2020 - 05.2022
- Provided personalized product recommendations based on customer preferences and previous purchases.
- Managed inventory efficiently to ensure product availability for online shoppers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick-up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Housekeeper
Final Touch Commercial Cleaning
05.2017 - 06.2019
- Developed efficient cleaning schedules to optimize time management and workflow.
- Conducted inventory management for cleaning supplies, ensuring adequate availability of resources.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Education
High School Diploma -
Mclain High School
Tulsa Ok05-2019
Skills
- Customer service
- Sales experience
- Stocking and inventory
- Dependable
- Time management
- Flexible schedule
- Reliability
- Oral and written communication
- Positive attitude
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Delivery Driver
DoorDash
02.2024 - Current
Dietary Cook
Heatherridge Assisted Living
07.2022 - 01.2024
Online Personal Shopper
Walmart
02.2020 - 05.2022
Housekeeper
Final Touch Commercial Cleaning
05.2017 - 06.2019
High School Diploma -
Mclain High School