Karla Gonzalez
La Mesa
Summary
Healthcare professional with a strong background in patient registration and emergency protocols. Proven track record in maintaining confidentiality, managing high-pressure situations, and ensuring effective communication between departments to support optimal patient care.
Overview
12
12
years of professional experience
Work History
Emergency Room Registration Clerk
Pioneers Memorial Healthcare District
imperial
01.2022 - 02.2026
- Greeted and registered patients in emergency room, ensuring prompt and efficient service.
- Observe every patient for abnormal signs or lacerations that need immediate assistance by calling a registered nurse or physician.
- Assist with paperwork for direct admissions from hospitals or physician orders.
- Facilitated co-pay collection, improving billing process and patient flow.
- Coordinated communication between emergency room staff and registration department, enhancing operational efficiency.
- Pre-register for Obstetrics, obtaining payments, and information.
- Answer all emergency lines: hospital, police department, and fire department.
- Maintained confidentiality of all protected health information according to HIPAA regulations.
- Guided patients through the Emergency Medicaid application process.
Shift Supervisor
Dollar General
imperial
02.2021 - 12.2021
- Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
- Trained new employees on policies and procedures, ensuring compliance and consistent service standards.
- Handled cash transactions, ensuring accuracy in counting, balancing registers, and preparing bank deposits.
- Received and organized shipments from various vendors in the warehouse.
Medical Assistant
Logan Heights Family Health Centers of San Diego
San Diego
06.2020 - 12.2020
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications, and treatments per physician instructions.
- Maintained accurate medical records through efficient filing, charting, transcription, and data entry into electronic health record system, ensuring compliance and accessibility for patient care.
- Communicated follow-ups and instructions from physician to parents clearly and effectively, fostering understanding and compliance with care plans.
- Facilitated Covid-19 swabbing, enhancing safety protocols for patients and staff during pandemic.
- Obtain information from Rady's Children's Hospital and provide documents to the physician about the previous visitation the infant had.
- At the end of the shift, verify that all medication is up to date, and report any expired medications to the charge nurse.
Plasma Center Technician
Grifols Biomat USA
El Cajon
06.2018 - 05.2020
- Conducted plasma collection procedures following safety and quality standards.
- Monitored donor health and ensured adherence to eligibility criteria.
- Prepared donors and equipment for plasma donation collection to ensure smooth operations.
- Maintained a clean and safe environment by adhering to infection control guidelines at all times.
- Inspected and sterilized equipment before and after each use according to established protocols.
- Trained new staff on operational protocols and best practices for efficient plasma collection.
- Educated donors on safe and responsible plasma donation practices to promote donor retention.
- Ensured that all paperwork was completed correctly prior to releasing a donor from the center.
CAREGIVER
San Diego Home Caregivers
San Diego
03.2014 - 05.2018
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Supported ambulation by assisting client transfers from bed to chair or wheelchair, enhancing mobility and comfort.
- Engaged elderly clients in conversation and recreational activities, fostering companionship and emotional well-being.
- Offered emotional support to clients during challenging times, promoting resilience and comfort.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
Education
Graduate Certificate - Medical Assistant
Pima Medical Institute
Chula Vista, CA04-2017
High School Diploma -
SAN YSIDRO HIGH SCHOOL
San Diego, CA06-2012
Skills
- Patient registration
- Emergency protocols
- Cash handling
- Time management
- Customer service
- Conflict resolution
- Strong organization
- Communication skills
- Empathy and compassion
- Goal oriented
Certifications
- CPR BLS 07/19/2025 Renew By 07/2027
Timeline
Emergency Room Registration Clerk
Pioneers Memorial Healthcare District
01.2022 - 02.2026
Shift Supervisor
Dollar General
02.2021 - 12.2021
Medical Assistant
Logan Heights Family Health Centers of San Diego
06.2020 - 12.2020
Plasma Center Technician
Grifols Biomat USA
06.2018 - 05.2020
CAREGIVER
San Diego Home Caregivers
03.2014 - 05.2018
Graduate Certificate - Medical Assistant
Pima Medical Institute
High School Diploma -
SAN YSIDRO HIGH SCHOOL