Karla Gomez
San Diego
Summary
Compassionate Medical Office Specialist student with 5 years of leadership experience in customer service and operations. Skilled in managing administrative tasks, maintaining accurate records, and delivering quality patient care. CPR and HIPAA certified, with practical training in medical office procedures and a commitment to patient confidentiality and efficient healthcare delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Floor Lead
DSW Shoe Warehouse
chula vista
11.2021 - Current
- Promoted multiple times based on performance, leadership, and reliability
- Supervised and supported team members to enhance daily operational efficiency
- Conduct interviews and assist in hiring and onboarding new employees
- Managed inventory, stock control, and merchandising processes to maintain optimal product availability
- Provide excellent customer service and resolve customer concerns professionally
- Coordinated communication between management and staff to streamline workflow and enhance productivity
- Train new employees on company procedures and expectations
Mini Bar Attendant
Hard Rock Hotel
San Diego
04.2019 - 03.2020
- Provided exceptional customer service to hotel guests, fostering positive relationships and satisfaction.
- Restocked beverages and snacks according to hotel standards.
- Ensured cleanliness and organization of mini bar inventory to enhance guest experience.
- Replenished beverages on an ongoing basis throughout each shift.
- Monitored inventory levels to ensure product availability.
- Checked inventory levels and placed orders for additional supplies.
- Ensured compliance with health and safety regulations in bar operations.
- Conducted regular inspections of the mini bar to ensure cleanliness and orderliness.
- Recorded all items sold from mini bar to maintain accurate inventory tracking.
Education
MOS - Medical Office Specialist
UEI College
Chula Vista, CA08-2026
Skills
- Medical Office Procedures (in training)
- Patient Confidentiality (HIPAA Compliance)
- CPR Certified
- Customer Service & Patient Interaction
- Inventory Management
- Team Leadership & Supervision
- Hiring & Interviewing
- Organization & Time Management
- Communication Skills
- Microsoft Office (Word, Excel basic/intermediate)
Languages
English
Professional
Spanish
Professional
Certification
- HIPAA
- CPR
Timeline
Sales Floor Lead
DSW Shoe Warehouse
11.2021 - Current
Mini Bar Attendant
Hard Rock Hotel
04.2019 - 03.2020
MOS - Medical Office Specialist
UEI College