Karla Gaon Narag
Kamloops,BC
Summary
Proficient in keeping employees on task, maintaining food safety and meeting productivity goals in fast-paced environments. Organized, hardworking and diligent food service professional motivated to exceed objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
RKL Foods ltd.
Kamloops, British Columbia
04.2023 - Current
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
- Ensured compliance with health and safety regulations in all areas of the kitchen.
- Ordered necessary supplies from approved vendors to maintain adequate stock levels.
- Reviewed customer feedback forms to identify areas needing improvement in quality or customer service.
Assistant Restaurant Manager 1
Superb Fast Foods Corp.
General Trias, Philippines
11.2020 - Current
- Monitors and analyzes sales performance; provides recommendations to improve sales performance for Business Channels and New Products
- Marketing Lead
- Develops, recommends, implements and evaluate programs to support sales building tactics/directions of local store marketing for New Products and all Business Channels
- Oversees proper implementation of National Business Channels and marketing initiatives in the restaurant related to assigned Business Channel and New Product
- Plans and checks on raw materials including packaging availability before and during offering of New Product
- Conducts New Product Cascade to store team members and production crew
- Prepares pre and post New Product report
- Develop, implement and evaluate variable cost management plan
- Analyzes and develops accurate stock forecasts and maintains timely ordering
- Conducts physical inventory and prepares monthly inventory report for the Annual Business Review
- Provides inputs/recommendations based on various financial reports/sources to improve profit performance
- Production and Cleanliness Lead
- Develops, implements and evaluates Food Safety, Cleanliness and Conditions plans on production and cleanliness and drives compliance to Gold Standard Consistency standards
- Identifies opportunities to balance standards and Profit and Loss requirements
- Acts as Food Safety Compliance Officer to oversee implementation of the food safety program in the Restaurant including Preventive Maintenance
- Evaluates every component of the production system using the Feedback Management System and other tools and provides insights/recommendations for customer experience improvement
- Performs investigation of complaints concerning product issues
- People Champion for Junior Managers
- Rallies production team for target achievement especially during crew meetings
- Provides inputs to Restaurant Manager in the appraisal of Assistant Restaurant Managers 2 and 3, and Management Trainees
- Supports Manager Training System implementation by becoming workbook coaches
- Conducts Basic Station certification for Management Trainees
- Acts as Safety and Security Officer of the Emergency Response Team
Assistant Restaurant Manager 3
Southern Fresh Foods Corp.
General Trias, Philippines
06.2016 - 08.2020
- Implements and evaluates sales program and monitors performance during the shift
- Gathers data for Marketing Program development such as Traffic Generator Survey and prepares the summary report
- Plans and provides all operations support requirements for business channels, regular sales (Dine-in and Take-out), New Products, Local Store Marketing
- Implements the Suggestive Selling Program
- Implements National Business Channels and marketing initiatives during the shift
- Plans and checks on New Product raw materials including packaging availability during shift
- Implements and evaluates cost management activities during the shift such as (Food Cost, Paper Cost, utilities, operating, janitorial and office supplies
- Receives deliveries and implements standards on product acceptance and documentation
- Monitors daily utilities consumption (electricity, water, gas and wastages)
- Conducts physical inventory (stock and inventory) and prepares daily inventory report
- Implements Food Safety, Cleanliness and Conditions plans and drives Gold Standard Consistency compliance during the shift; evaluates effectiveness/efficiency in implementation and provides recommendations to the concerned function holders when needed
- Completes Daily Food Safety, Cleanliness and Conditions Checklist
- Cascades and implements the Cleaner Production Pollution Prevention
- Implements the Customer Satisfaction survey program from collection of data, analysis and preparation of recommendations report
- Implements and evaluates Excellent Customer Service during the shift
- Handles customer complaints resolution based on standards and elevates to Restaurant Manager when necessary
- Rallies team for target achievement during shift
- Prepares breaklist based on crew schedule provided and adjusts schedules as needed
- Designs and implements and evaluates Management team Office Systems and Procedures
- Monitors performance of deployed crew
- Supports the implementation of the Crew Training System components by training and certifying crew
- Recommends crew trainers
Service Crew
Jollibee Foods Corporation
Rosario, Philippines
12.2011 - 01.2012
- Implements new products suggestive selling
- Conducts the Customer Satisfaction Survey by collecting data and analyze by creating summary report
- Trains Cashier, Delivery and Administrative crew
- Handles delivery inquiries and dispatching
- Rally co-crew to do suggestive selling
Education
Bachelor of Science - Information Technology
STI College Rosario
Rosario, Cavite, Philippines03.2016
Bachelor of Science - Nursing (Undergraduate)
Saint Joseph College
Cavite City, Cavite, Philippines04.2011
High School -
Tanza National Comprehensive High School
Tanza, Cavite, Philippines03.2010
Skills
- Quality assurance policies
- Point of sale systems
- Cost control
- Hygiene practices
- Staff leadership
Certification
- Feedback Management System: Feedback is a Gift, 02/27/20, Jollibee Foods Corporation
- Food Safety Program, 02/27/20, Jollibee Foods Corporation
- Building and Equipment Maintenance, 02/27/20, Jollibee Foods Corporation
- Institutional Sales Management Module 2 Part 1, 2, 05/14/19, Jollibee Foods Corporation
References
- Chester Ivan Catubo, Assistant Restaurant Manager 2, Jollibee Foods Corporation - Sm City Rosario Branch, Tanza, Cavite, Philippines, +639352827825
- Adrian Pallera, Assistant Restaurant Manager 1, Southern Fresh Foods Corporation - Robinsons General Trias Branch, Binakayan, Cavite, Philippines, +639066093991
Timeline
Food Service Supervisor
RKL Foods ltd.
04.2023 - Current
Assistant Restaurant Manager 1
Superb Fast Foods Corp.
11.2020 - Current
Assistant Restaurant Manager 3
Southern Fresh Foods Corp.
06.2016 - 08.2020
Service Crew
Jollibee Foods Corporation
12.2011 - 01.2012
Bachelor of Science - Information Technology
STI College Rosario
Bachelor of Science - Nursing (Undergraduate)
Saint Joseph College
High School -
Tanza National Comprehensive High School
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