Karla Flores
Lathrop
Summary
Results-driven professional with a strong skill set in communication, leadership, and problem-solving. Demonstrated success in managing diverse teams, optimizing resources, and fostering relationships. Recognized for reliability, adaptability, and efficient management of multiple priorities. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Groups Assistant
Avoya Travel
09.2022 - Current
- Enhanced team productivity by providing administrative support and managing meeting logistics.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and a proactive attitude.
- Provided coverage for other assistants during absences or peak periods, ensuring continuity of services without interruption.
- Developed a reputation as a reliable go-to person who could be counted on to deliver results in challenging situations.
- Provided exceptional customer service to both internal colleagues and external clients, resolving concerns promptly and professionally.
- Mentored junior staff members in administrative tasks, enhancing their skill sets while increasing overall team efficiency.
- Liaised communication between Cruiseship Vendors and Travel agents, fostering positive relationships and facilitating smooth collaboration.
- Supported group objectives with thorough research, data analysis, and timely report generation.
- Volunteered to help with special projects of varying degrees of complexity.
- Trained and supervised employees on office policies and procedures.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Office Manager
Double Play Indoor Baseball
02.2012 - 01.2013
- Managed all administrative operations, including accounting, budgeting, forecasting, and overseeing staff
- Scheduled clients and coordinated training camps while managing sports trainers’ calendars
- Developed marketing materials and ensured a positive customer experience
- Maintained safety and compliance with company guidelines
Mobile Paramedic Examiner
Portamedic
01.2011 - 02.2012
- Conducted medical screenings for insurance companies, including blood draws, EKG readings, and specimen collection
- Processed medical records in compliance with HIPAA regulations
- Ensured accurate labeling, transport, and documentation of patient data
Store Manager
UPS Store
01.2011 - 02.2012
- Led day-to-day operations, including customer service, inventory management, and administrative duties
- Processed shipments, managed insurance claims, and provided notary and fingerprinting services
- Assisted customers in creating custom marketing materials (flyers, brochures, business cards)
Education
Bachelor of Science - Health Science - Administration and Management
California State University - East Bay
Phlebotomy Certification -
Boston Reed College
Associate of Science - Natural Sciences
San Joaquin Delta College
Skills
- Strong organizational and multitasking abilities
- Excellent verbal and written communication
- Strong interpersonal and team-building skills
- Proficiency in Medical Terminology
- Proficient in Microsoft Office Suite and Google Workspace
- Typing Proficiency: 45 WPM
- Spanish Language Proficiency
- Administrative Support
- Effective Team Collaboration
- Consistent Dependability
- Vendor Relationship Management
- Proficient in Multi-Line Phone Systems
Timeline
Groups Assistant
Avoya Travel
09.2022 - Current
Office Manager
Double Play Indoor Baseball
02.2012 - 01.2013
Mobile Paramedic Examiner
Portamedic
01.2011 - 02.2012
Store Manager
UPS Store
01.2011 - 02.2012
Phlebotomy Certification -
Boston Reed College
Associate of Science - Natural Sciences
San Joaquin Delta College
Bachelor of Science - Health Science - Administration and Management
California State University - East Bay
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