Karla Farrell

-partnered with Branch Manager to lead the branch , coaching routines, managing the floor and branch traffic, scheduling , hiring and mentoring new staff

-managed the CAB team and oversight of branch cash

• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Self-motivated, with a strong sense of personal responsibility.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Proven ability to learn quickly and adapt to new situations.
• Developing people management competencies
• Assistant Manager Loans and Mortgages PSC Regina
• Participated in continuous improvement teams , lead overtime reduction initiatives
• assisted with consolidation of incoming work to Regina PSC

• Streamlined client communication for better understanding of their needs and preferences.
• Identified potential areas of improvement in client care processes, implementing changes that resulted in increased efficiency and effectiveness.
• Responded to all client inquiries and asked appropriate questions to facilitate resolution.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.

• Enhanced client satisfaction by providing expert financial advice and personalized investment strategies.
• Partnered with CAM, IRP partners , Mortgage specialist , my peers to provide advice and problem resolution for business clients
• completed annual reviews for clients in partnership with my peers

-handled incoming calls for the card center for both Mastercard and Visa credit card disputes

-listened to clients and initiated dispute cases on their behalf

-processed incoming email disputes for clients that they submitted through their on line banking

-multitasked to achieve average speed of answer , and call times, participated in coaching sessions and peer learning sessions remotely from my home office reporting into Montreal

• Developed and implemented business strategies to achieve business goals and stay competitive.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Reduced operational costs through , managing branch cash limits , managing risk

• Forecasted trends and recommended improvements based on financial risk analyses.
• Analyzed business processes to identify cost savings and operational efficiencies.
• Conducted financial due diligence on potential investments and acquisitions.
• Prepared internal and regulatory financial reports, balance sheets and income statements.