Karla Corte, MBA, PgMP, PMP
Oceanside
Summary
Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 15 years of experience to new professional challenges with growth-oriented organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Director, Medicare Provider Engagement
Elevance
05.2023 - Current
- Spearhead clinical quality improvement program initiatives (HEDIS, CHAPS, HOS ,etc.)to improve provider satisfaction and patient outcomes
- Oversee the end-to-end project management of Risk Adjustment incentive programs ensuring adherence to timelines and deliverables
- Develop action plans to improve provider quality performance by identifying opportunities for improvement
- Leverage data-driven insights to identify and execute high- impact programs
- Conduct ongoing evaluation of program and effectiveness, soliciting feedback from stakeholders to drive enhancement
- Create presentations and speaking points for meetings with leadership. Effectively summarize information for senior leaders in clear, action-oriented and visually appropriate communications
- Collaborate with cross functional teams to develop mitigation strategy plans for low performing provider groups
- Develop and implement program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Schedule and lead leadership meetings to discuss new ideas and update participants on program updates and milestones.
Program Manager, Clinical Content
Phreesia
11.2021 - 05.2023
- Managed the planning, design, implementation, training and reporting of multiple clinical programs and complex projects
- Led clinical demos and supported client onboarding and implementation
- Served as SME for clinical offerings and products to drive client adoption and engagement
- Identified areas of improvement and developed effective solutions for clinical programs and client use cases
- Managed the strategic expansion and acquisition of Insignia Health by collaborating with cross-functional teams and project managed GTM strategies
- Developed and presented effective clinical and product presentations to a diverse audience across the enterprise
- Designed and delivered data driven insights for customers to support and track program success
- Led and developed the training strategy for new clinical products and pilot programs
- Partnered closely with cross-functional teams to develop and implement digital clinical workflows for both payer and provider markets
- Represented Phreesia and built relationships with clients/prospective clients to increase Phreesia's market visibility
- Participated in pilot testing and revised programs based on stakeholder feedback
- Participated in vendor selection and management process for program initiatives
Program and Education Manager
Alzheimer's Association
05.2019 - 07.2021
- Developed productive relationships with health plans and health systems to uncover needs and match available solutions
- Secured partnerships and collaborations with healthcare organizations and community based organizations
- Responsible for increasing patient referrals through relationship building
- Managed and coordinated initiatives to increase Alzheimer's awareness and education with minority and underserved populations
- Managed proactive client outreach initiatives to drive utilization of services
- Ensured customer success through client onboarding and program implementation
- Developed digital marketing materials to improve customer engagement and market growth
- Responsible for increasing revenue through grant proposal writing and submission
- Prepared and delivered presentations to management and C-Level executives to increase value proposition on health system services
- Partnered with business development and marketing departments to develop effective client engagement initiatives
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Designed and implemented educational programs and events such as Alzheimer's conferences and classes
- Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
Community Health Manager
Sharp Healthcare
12.2015 - 05.2019
- Managed multiple telehealth programs through dashboard monitoring and data analysis to ensure patient quality of care
- Supported coordination of care for patients with multiple chronic care conditions and developed patient-centered care plans
- Identified social and health needs for patients through effective patient outreach and engagement and provided patients with resources to improve their quality of life
- Developed Population Health program performance reports and presentation for senior management
- Developed and launched novel health education programs, leveraging digital platforms to expand reach and improve patient outcomes.
- Pioneered data-driven approach to identify high-risk communities
- Monitored and handled emergency SMS dashboard programs and escalated critical cases to appropriate staff
- Served as SME and liaison between patients, nurses and physicians to ensure effective continuum of care
- Developed and implemented health education and clinical trainings for internal and external stakeholders
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
Lead Phlebotomy Technician
Sharp Healthcare
08.2012 - 12.2015
- Developed and implemented training processes to achieve high quality of care for patients
- Notified management of compliance and workplace safety issues from department and recommended simple solutions
- Managed daily activities and clinical workflows to collect, label and analyze samples correctly
- Validated blood and specimen collection orders, and communicated discrepancies or abnormal results to appropriate clinical staff
- Performed safe patient venipuncture procedures and collected blood samples
- Trained and coached employees to provide efficient and safe patient care
- Provided patient service recovery
- Ensured compliance of HIPPA and OSHA regulations at the workplace
Phlebotomy Technician
La Maestra Community Health Center
04.2009 - 08.2012
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Conducted precise blood draws, ensuring patient comfort and sample integrity.
- Managed lab equipment and maintained accurate records
- Provided compassionate care to diverse patient populations to reduce fear or anxiety and optimize cooperation.
- Logged patient information and recorded results into EHR system.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
- Assisted with office procedures by monitoring patient flow, performing telephone screening and check-in patients into the lab
Education
MBA - Health Management
Capella University
08.2021
Bachelor of Science - Health Management
Northeastern University
09.2017
Skills
- Project & Program Management
- Program Leadership
- Community/Population Health Management
- Client Success
- Strategic Direction and Planning
- Team Leadership
- Performance Improvement
- Presentation Skills
Certification
- PMI- PgMP - Program Management Professional
- PMI- PMP- Project Management Professional
Timeline
Program Director, Medicare Provider Engagement
Elevance
05.2023 - Current
Program Manager, Clinical Content
Phreesia
11.2021 - 05.2023
Program and Education Manager
Alzheimer's Association
05.2019 - 07.2021
Community Health Manager
Sharp Healthcare
12.2015 - 05.2019
Lead Phlebotomy Technician
Sharp Healthcare
08.2012 - 12.2015
Phlebotomy Technician
La Maestra Community Health Center
04.2009 - 08.2012
MBA - Health Management
Capella University
Bachelor of Science - Health Management
Northeastern University
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