Summary

Overview

Work History

Education

Skills

References

LANGUAGES

HOBBIES

Timeline

Karla Corona

South Gate

Summary

Dynamic operational leader with a proven record of implementing strategic initiatives that enhance service delivery and customer satisfaction. Expertise in streamlining workflows and optimizing resource allocation to drive efficiency and align operational goals with organizational strategy.

Overview

years of professional experience

Work History

Operation Supervisor

Vital Records Control Inc.

06.2025 - 06.2026

Coordinated resource planning and cost control for cross-functional teams to ensure project alignment and efficiency.
Implemented service improvements that enhanced customer satisfaction and streamlined operations.
Improved workflows to increase efficiency across multiple departments.
Reviewed performance metrics to spot improvement areas and support operational excellence.
Created and applied standard operating procedures for compliance and consistency.
Trained staff on best practices, fostering a culture of continuous improvement and teamwork.
Worked with executive leadership to align operational goals with organizational strategy.
Built high-performing culture by hiring top talent and supporting professional development for staff.
Applied agile methods to improve team productivity and reduce project turnaround times.

Regional Manager

Centrelake Imaging and Oncology

04.2021 - 04.2025

Led operational teams to enhance patient care and service delivery efficiency.
Developed and implemented strategic initiatives to improve imaging and oncology services.
Managed cross-functional teams, fostering collaboration and communication across departments.
Streamlined workflow processes, resulting in reduced turnaround times for patient services.
Oversaw budget management, ensuring resource allocation aligned with organizational goals.
Operate the budget of the appropriate area to ensure budgetary guidelines are met.
Procured and stored supplies within the company budget.
Review and submit the employee's payroll.
Led team to maintain patient flow by supervising daily operations and monitoring work progress in assigned areas.
Conducted performance reviews, employee conversations, and training to enhance personnel management.
Selected new employees, conducted orientation, and performed timely reviews and training; assisted in disciplinary actions and dismissal.
Collaborated and communicated with team members to address challenges and facilitate problem-solving.
Mentored staff on best practices in patient management and operational processes to drive operational excellence.
Analyzed performance metrics to drive continuous improvement in service quality.
Facilitated training programs to enhance staff skills in imaging technologies and patient interaction.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cultivated a company culture emphasizing employee engagement, collaboration, and continuous learning.

Front Desk Manager

California Skin Institute

04.2019 - 04.2021

Oversaw front desk operations and enhanced guest experience through positive customer interactions.
Answered phone calls, greeted clients, and handled all front desk responsibilities.
Effectively used task management skills to complete all front desk operations in a timely manner.
Conducted training sessions for new hires on procedures and policies, including pre/reg, medical records, authorizations, and front desk.
Coached and mentored employees at sister offices, facilitating skill development and meeting daily performance goals.
Reviewed structured clinical data and matched it against specified medical terms and diagnoses or procedure codes.

Front Desk Lead

Centrelake Imaging & Oncology

07.2015 - 04.2019

Coordinated communication with internal departments, providers, and health plans to ensure timely patient referrals.
Communicate with physicians and other healthcare professionals to clarify diagnoses or to obtain additional information.
Organize and manage patient health information privately and confidentially.
Collected co-payments from patients based on their insurance eligibility.
Maintained continuity of work operations by documenting and communicating actions and irregularities.
Maintain continuity of work operations by documenting and communicating actions, irregularities, and continuing needs.
Trained new employees on company policies and procedures.
Delegated tasks to team members during manager's absence to support uninterrupted workflow.

Personal Assistant, Safety Coordinator, Company Job Trainer

Revolve Clothing

02.2011 - 07.2015

Facilitated meetings, developed presentations, and delegated tasks on manager's behalf to streamline workflow.
Attending meetings, preparing for presentations and delegating work on managers' behalf.
Coordinated logistics for events, ensuring all details were managed effectively.
Created engaging presentations for team meetings to communicate project updates., speak interpersonally with individuals, report to management and meet with vendors.
Trained and motivated large groups of employees, enhancing skills and ensuring compliance with company standards.
Led activities and safety committees, provided safety training.