Karla Cardenas
Toadal Fitness
WATSONVILLE,CA
2
Languages
4
years of professional experience
Friendly, organized, and service driven professional with over three years of experience delivering exceptional customer service across fitness, wellness, hospitality, and membership-based environments. Skilled in front desk operations, appointment scheduling, administrative support, multi-line phone systems, and point-of-sale transactions. Recognized for professionalism, attention to detail, adaptability, and building positive relationships with members and guests. Currently pursuing a Bachelor of Science in Business Administration Marketing at San José State University after earning an Associate Degree in Business Administration from Cabrillo College.
Work History
Member Services & Childcare Attendant
1 Year 2 Months- Deliver exceptional customer service by creating a welcoming, safe, and engaging environment for members and their families within a fast paced fitness facility.
- Support front desk operations during busy periods by greeting members, answering questions, directing guests, and assisting with daily facility needs.
- Build positive relationships with members through friendly, professional, and dependable communication, helping create a welcoming atmosphere throughout the facility.
- Maintain a clean, organized, and inviting childcare environment while ensuring compliance with facility safety and cleanliness standards.
- Demonstrate flexibility by adapting quickly to changing priorities while contributing to a collaborative, team-oriented workplace.
Membership Sales Associate | Kid Zone Staff
2 Years 1 Month- Assisted with memberships, registrations, scheduling, program enrollment, and point-of-sale transactions while maintaining accuracy, confidentiality, and professionalism.
- Answered multi-line phone calls, responded to member inquiries, and provided knowledgeable information regarding memberships, programs, services, and facility operations.
- Resolved member concerns professionally while creating positive experiences and building lasting relationships with individuals and families.
- Maintained accurate records and collaborated with multiple departments to ensure efficient daily operations and outstanding member satisfaction.
- Planned and supervised youth programs while fostering a welcoming, safe, and inclusive environment for children and families.
Server | Host | Receptionist
2 Years 5 Months- Coordinated reservations, guest seating, and front-of-house operations in a fast paced, high volume hospitality environment.
- Managed multi-line phone calls, scheduled reservations, and communicated accurate information while providing professional guest service.
- Welcomed guests with professionalism and created positive first impressions through attentive and personalized customer care.
- Collaborated with front-of-house and kitchen teams to ensure efficient operations and seamless guest experiences.
- Anticipated guest needs, resolved concerns professionally, and maintained composure during peak business hours.
- Demonstrated strong organizational skills by balancing multiple priorities while maintaining accuracy and attention to detail.
Education
Bachelor of Science - Business Administration Concentration Marketing
Associate of Science - Business Administration And Management
- Dean's List (2024–2026)
- Cabrillo Advancement Program Scholarship Recipient
Skills
Client Service
Client Support
Member & Client Relations
Guest Reception
Professional Communication
Front Desk & Administration
Appointment Scheduling
Administrative Support
Data Entry
Google Workspace
Microsoft Office
Adaptable Technology Use
Core competencies
Organization & Time Management
Team Collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Member Services & Childcare Attendant
Toadal Fitness
2025.06 - CurrentRead More
Membership Sales Associate | Kid Zone Staff
Central Coast YMCA
2023.06 - 2025.07Read More
Server | Host | Receptionist
Shadowbrook Restaurant
2023.01 - 2025.06Read More
San José State University
Bachelor of Science from Business Administration Concentration Marketing
Read More
Cabrillo College
Associate of Science from Business Administration And Management
Read More