Karla Gutierrez Baston
Halifax,NS
Summary
Bachelor's degree in Tourism Management and Development with experience in areas such as Sales in different segments such as, Executive agreements, E-commerce, Social or business events, customer service focused on reservations and reception.
Being an organized and motivated person in what I am doing, I am able to adapt to circumstances and provide my best version in any project.
Overview
5
5
years of professional experience
Work History
Galeria Plaza Reforma Hotel
Reservations Agent And Telephone Operator.
05.2018 - 01.2023
· Reservations for travel agencies, e-commerce or companies.
· Daily monitoring of reservations by segment.
· Support in the sales area.
·Follow up agreements and contracts.
· Group reservations in system with rooming list.
· Interface review (Sabre)
· Customer Support.
· Sale of room nights and packages by telephone.
· Different payment methods and guarantees.
· Guest service as an operator 24 hours a day depending on the shift.
· Provide different rates and discounts (management of them in the system).
· Monthly review of e-commerce sales for payment of commissions.
· Handled guest complaints, requests or comments on the hotel page.
· Meetings with the departments involved for groups.
·Provide system data for making the revenue forecast.
·Efficient check-in and check-out procedures.
Education
Tourism Management And Development
Technological University of The South of The State
MexicoSkills
- Front Desk Operations
- Reservation Management
- Revenue Management
- Guest Relations Management
Timeline
Galeria Plaza Reforma Hotel
Reservations Agent And Telephone Operator.
05.2018 - 01.2023
Tourism Management And Development
Technological University of The South of The State
Similar Profiles
Mahmoud EmadMahmoud Emad
Site Building Engineer at Jordanian Telephone Operator ( Orange )Site Building Engineer at Jordanian Telephone Operator ( Orange )
Fatima Ezzahra LEFZARIFatima Ezzahra LEFZARI
Intern Secretary at Reception Of Visitors And Customers (telephone, Physical) Standard Note Taking, Telephone MessageIntern Secretary at Reception Of Visitors And Customers (telephone, Physical) Standard Note Taking, Telephone Message
Drew CrookDrew Crook
Sales Representative Team Leader at Monster ReservationsSales Representative Team Leader at Monster Reservations
Obaleke AjaoObaleke Ajao
Product Technician Analyst at Neocon InternationalProduct Technician Analyst at Neocon International
Gurtej Singh DhaliwalGurtej Singh Dhaliwal
House Painter at Silverstone Painting Inc.House Painter at Silverstone Painting Inc.