Karla Baez
Whitehorse
Summary
Experienced in overseeing residential operations and dedicated to ensuring resident satisfaction. Utilizes strong problem-solving skills to address daily challenges and enhance team performance. Demonstrates a track record of effective communication and leadership in dynamic environments. Committed to delivering exceptional results through a proactive and solution-oriented approach.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Child Care Worker
Bambino's Montessori
Classroom/Trip Volunteer
Jack Hulland School
Receptionist
Cygnal Technologies
Telemarketer/Sales
PRC Books of London Inc.
Acting Executive Director
Options for Independence
05.2024 - 03.2025
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Managed financial, operational and human resources to optimize business performance.
Supervisor
Options for Independence
07.2022 - 05.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Support Worker
Options for Independence
04.2021 - 07.2022
- Provides resident support in collaboration with the support worker team
- Daily document and report to maintain adequate records about the residents’ progress
- Schedule and coordinate meetings and drop-in visits with residents
- Maintain contact with the residents to ensure a high quality of care
- Assist individuals with all aspects of daily living including meals, home maintenance and recreational activities
- Emotionally support residents by engaging in conversations and actively listening to their concerns
- Oversee training and orientation of residential support workers
- Coordinate information flow internally
- Keep manager informed by regular verbal or written communication
- Update, classify and maintain files and records
- Handle confidential material in accordance with established policies
- Be responsible for all monthly in-house expenditures and submit expense reports monthly
- Ensure that safety, health and sanitary conditions are maintained in the residential home
- Ensure the dignity, privacy and rights of the individuals in the residential home are provided at all times
- Interact in a kind and helpful manner with residents
Personal Shopper
Superstore
12.2017 - 04.2021
- Provided exceptional customer service
- Ensured accurate product scanning
- Executed company-directed promotions and programs
- Maintained product displays
Early Childhood Educator
Hummingbird Daycare
05.2017 - 12.2017
- Worked with children ages 6-18 months
- Developed and implemented child-care programs that supported and promoted the physical, cognitive, emotional and social development of children
- Planned and maintained an environment that protected the health, security and well-being of children
- Assessed the abilities, interests and needs of children and discussed progress or problems with parents and other staff members
- Established and maintained collaborative relationships with co-workers
- Guided and assisted children in the development of proper eating, dressing and toilet habits
- Accompanied children to local points of interest
- Observed children for signs of potential learning or behavioural problems and prepared reports for parents, guardians or supervisor
Education
Counselling Skills Certificate -
ICS Canada
Legal Assistant program -
Fanshawe College
London, ONGrade 12 Diploma -
John Paul Secondary School
London, ONSkills
- Creating Positive Workspaces
- Collaborative Team Player
- Organizational skills
- Experience operating office equipment and software
- Oversight of Residents
- Activity planning and engagement
- Compassionate care
- Effective Time Management
- Client Records Management
- Cleaning and sanitizing
- Patience and empathy
- Budget monitoring
- Shift coverage
- Policy enforcement
- Mental health awareness
- Staff training
Previous Work Volunteer Experience
- Child Care Worker, Bambino's Montessori, Whitehorse, YT
- Classroom/Trip Volunteer, Jack Hulland School, Whitehorse, YT
- Receptionist, Cygnal Technologies, London, ON
- Telemarketer/Sales, PRC Books of London Inc., London, ON
Certification
- Communicating in Conflict: Strategies and skills, 05/11/22
- Bloodborne Pathogens, 04/17/22
- Professional Documentation, 04/07/22
- Applied Suicide Intervention Skills, 04/01/22
- Mental Health Promotion, 12/29/21
- Diversity & Disability, 11/15/21
- Abuse Prevention, 11/02/21
- Autism Social Relationships, 10/24/21
Skills Highlights
- Ability to create a positive and inclusive environment where residents and staff can thrive
- Strong team member, focused, motivated and work well independently
- Excellent communication skills, including active listening, engaging customers and team members in a respectful, courteous manner
- Problem solving skills to identify positive solutions and options
- Able to review, organize, prioritize and accurately complete multiple tasks
- Time management and organizational skills, consistently meet and exceed work goals
- Strong attention to detail
- Able to follow directions well, keeping supervisor up-to-date
- Experience operating office equipment and software
- Fluent in English and Spanish
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Acting Executive Director
Options for Independence
05.2024 - 03.2025
Supervisor
Options for Independence
07.2022 - 05.2024
Support Worker
Options for Independence
04.2021 - 07.2022
Personal Shopper
Superstore
12.2017 - 04.2021
Early Childhood Educator
Hummingbird Daycare
05.2017 - 12.2017
Legal Assistant program -
Fanshawe College
Grade 12 Diploma -
John Paul Secondary School
Child Care Worker
Bambino's Montessori
Classroom/Trip Volunteer
Jack Hulland School
Receptionist
Cygnal Technologies
Telemarketer/Sales
PRC Books of London Inc.
Counselling Skills Certificate -
ICS Canada
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