Karla Ayala
Vancouver,BC
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry as well as retail. Solid team player with outgoing. Motivated to maintain customer satisfaction and contribute to company success.
Overview
6
6
years of professional experience
Work History
Front Desk/Guest Service Representative
Blue Horizon Hotel
04.2024 - 10.2024
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Collaborated with housekeeping staff to coordinate room availability and cleanliness for incoming guests.
- Utilized property management systems proficiently to manage reservations and streamline administrative tasks.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Costumer Service Specialist
Marriott International
06.2022 - 07.2023
- Welcoming the guests and engage with them, reads cues and responds effectively
- Addressed customer service issues promptly, ensuring timely resolution
- Processed all guest check-ins, activated room keys and secured valid payments.
- Streamlined room assignment processes for improved operational efficiency and guest experience.
- Offering better options in order to increase the monthly revenue (upsells)
- Provided backup support during peak times by assisting front desk operations such as answering phones, processing reservations, or addressing walk-in inquiries.
Aupair
Cultural care
03.2019 - 09.2021
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities
Reservations Assistant
Quality Service, Servicios Turisticos
10.2018 - 10.2019
- Managing sales as intermediaries between hotels and retail travel agencies
- Assisted customers with inquiries, issues and concerns by providing relevant information
- Empathic and calm management of user complaints
Front Desk
Club Med
10.2018 - 03.2019
- Provided a warm welcome and ensured a positive initial experience for guests during check-in and checkout procedures
- Identified issues, analyzed information and provided solutions to problems
- Supported administrative tasks
- Maintained effective communication with all other departments to ensure the expectations of the guest
Education
Hospitality management -
Oxford International College
Vancouver, British Columbia03.2025
Diploma - Marketing and Advertising
Hudson Communitty College
09.2020
Bachelors Degree - Hospitality Business Administration
Universidad Interamericana para el Desarrollo
09.2017
Skills
- Communication skills
- Team player attitude
- Hotel software knowledge
- Adaptability
- Customer services
- Strong organizational skills
- Sales
Languages
English
Spoken and written fluency as a second language.
Spanish
Fluent as a mother tongue.
Timeline
Front Desk/Guest Service Representative
Blue Horizon Hotel
04.2024 - 10.2024
Costumer Service Specialist
Marriott International
06.2022 - 07.2023
Aupair
Cultural care
03.2019 - 09.2021
Reservations Assistant
Quality Service, Servicios Turisticos
10.2018 - 10.2019
Front Desk
Club Med
10.2018 - 03.2019
Diploma - Marketing and Advertising
Hudson Communitty College
Bachelors Degree - Hospitality Business Administration
Universidad Interamericana para el Desarrollo
Hospitality management -
Oxford International College
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