KARLA AYALA
Burnaby,BC
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
5
5
years of professional experience
Work History
Front Office Supervisory Training
Orlando World Center Marriott
06.2022 - 07.2023
- Managed guest arrivals, overseeing payment processing, room key issuance, and noting special requests
- Collaborated with housekeeping and security to efficiently resolve guest requests and issues
- Addressed customer service issues promptly, ensuring timely resolution
- Focused on fostering customer loyalty and maintaining brand standards
- Proactively handled sold-out situations by securing satisfactory alternative accommodations for guests with reservations
- Prioritized room assignments daily, giving special attention to VIP guests
- Generated and distributed daily reports regarding VIP arrivals and room availability to hotel management.
Aupair
Cultural Exchange USA
03.2019 - 09.2021
- Enhanced family''s daily routine by providing attentive childcare and maintaining a safe, nurturing environment.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
Reception
Club Med Ixtapa Pacific
11.2018 - 03.2019
- Provided a warm welcome and ensured a positive initial experience for guests during check-in and checkout procedures
- Guided guests and addressed inquiries courteously, both in person and over the phone, managing impromptu sales at the front desk and additional services beyond reservation scope
- Managed scheduling of appointments and diligently followed up on reservations to ensure seamless service delivery.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Certificate - Event Planing, Design & Management
Hudson Community College
New Jersey06.2020
Hospitality Business Management - Business Administration
Universidad Interamericana Para El Desarrollo (UNID)
Morelia, Mexico09.2017
Skills
Service Excellence
Time Management
Problem-Solving Abilities
Teamwork and Collaboration
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Front Office Supervisory Training
Orlando World Center Marriott
06.2022 - 07.2023
Aupair
Cultural Exchange USA
03.2019 - 09.2021
Reception
Club Med Ixtapa Pacific
11.2018 - 03.2019
Certificate - Event Planing, Design & Management
Hudson Community College
Hospitality Business Management - Business Administration
Universidad Interamericana Para El Desarrollo (UNID)
Similar Profiles
Giriyanti KusumaDewiGiriyanti KusumaDewi
Housekeeping staff member at Orlando World Center MarriottHousekeeping staff member at Orlando World Center Marriott
Blanca BeitzBlanca Beitz
VIP Manager at Orlando World Center MarriottVIP Manager at Orlando World Center Marriott
Nora MeillarecNora Meillarec
Assistant Restaurant Manager at Orlando World Center MarriottAssistant Restaurant Manager at Orlando World Center Marriott
Matthew FeeneyMatthew Feeney
Barback/Busser at Orlando World Center MarriottBarback/Busser at Orlando World Center Marriott
Jung Hwa (Alice) ShinJung Hwa (Alice) Shin
Manager Data Services at Global RelayManager Data Services at Global Relay