Karl X Valentine
Santa Rosa
Summary
Dynamic managerial professional with extensive experience in team leadership, strategic planning, and operational management. Proven ability to streamline processes and lead high-performing teams, fostering productive work environments that consistently achieve goals. Known for strong analytical skills and a collaborative leadership style that adapts to changing needs, driving project success through effective communication and organizational expertise. Committed to implementing strategic initiatives that enhance productivity and efficiency while delivering innovative solutions focused on quality and results.
Overview
21
21
years of professional experience
Work History
Care Provider
Sonoma County IHSS (In Home Support Services)
Santa Rosa, CA
08.2021 - Current
- Provided personal care and companionship to elderly clients in their homes.
- Observed behavioral changes in clients and reported them to the appropriate personnel immediately.
- Developed trusting relationships with clients through active listening skills and compassionate understanding of individual needs.
- Engaged in conversation with clients to provide emotional support and mental stimulation.
- Researched community resources available for elderly individuals needing additional assistance.
- Assessed client needs on an ongoing basis and reported any changes to the supervisor or case manager promptly.
- Worked collaboratively with other members of the healthcare team involved in the care of each patient.
- Administered medications according to instructions from the client's physician.
- Provided emotional comfort during difficult times for families dealing with end-of-life issues.
Traffic Controller / Flagger
Traffic Management Inc.
Santa Rosa, CA
08.2023 - 09.2025
- Directed traffic and pedestrian flow in active construction zones using approved traffic control procedures.
- Installed and maintained cones, signage, barricades, and lane closures to support safe roadway operations.
- Communicated effectively with crew members and the public to maintain safe and efficient traffic movement.
- Followed traffic control plans and ensured work zone compliance with company standards and safety regulations.
- Maintained situational awareness in high-risk roadside environments to prevent accidents and injuries.
- Assisted in enforcing safe distances between moving traffic and construction personnel.
- Documented safety observations and reported unsafe conditions or traffic issues to leadership.
Manager
Residential Care Facility for the Elderly
Santa Rosa, CA
06.2007 - 09.2021
- Operated 3 care facilities for the elderly.
- Conducted the payroll, accounting, and overall financial hub for each care home which included employee benefits, supplies, and any additional items for day-to-day operations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members to improve their job performance.
- Supervised 9-12 employees.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
Housekeeping Assistant Manager
Madrona Manor Restaurant and Hotel Company
Healdsburg, CA
06.2018 - 03.2020
- Assisted guests with special requests or needs while on property.
- Reported any maintenance issues or damages to appropriate personnel.
- Stocked carts with cleaning supplies, linen, and other items as needed.
- Inspected vacated rooms for cleanliness and damage prior to room being put back into inventory.
- Ensured that safety protocols were followed at all times while performing job duties.
- Participated in regular training sessions related to health and safety regulations.
- Communicated effectively with supervisors regarding any problems encountered during shift.
- Assisted colleagues with restocking supplies throughout the day as needed.
Slot Supervisor
River Rock Casino
Geyserville, CA
06.2005 - 10.2016
- Ensured compliance with all relevant gaming regulations and laws.
- Monitored slot machine operations for accuracy and efficiency.
- Trained new employees on the use of gaming machines and proper procedures.
- Resolved customer complaints promptly and professionally.
- Inspected gaming equipment to ensure proper functioning.
- Conducted daily audits of slot machines, paperwork, and cash drawers.
- Maintained accurate records of all financial transactions related to the slots area.
- Created schedules for staff members based on customer traffic patterns.
- Performed regular maintenance checks on gaming machines to ensure safety and performance standards were met.
- Analyzed data from monthly reports to identify trends in customer behavior or areas that require improvement.
- Collaborated with other departments within the casino to ensure smooth operation of the slots area.
- Developed strategies for increasing revenue through promotions or specials in the slots area.
Education
MHA: Master of Health Administration -
University of Phoenix
Phoenix, Arizona10.2027
MBA: Master's Business Administration - undefined
University of Phoenix
Phoenix, Arizona06.2025
Bachelor of Science - Business with Concentration in Marketing
University of Phoenix
Phoenix, AZ08.2016
Associate of Arts - Foundation of Business
University of Phoenix
Phoenix, AZ09.2011
Skills
- Organizational skills
- Technical support
- Teamwork
- Accuracy
- Technical precision
- Writing skills
- Customer service (10 years)
- Reliable
- Repair Slot Repair (7 years)
- Programming Software (7 years)
- Inventory management (7 years)
- Dispatching (7 years)
- Valid CA driver's license
- Strategic Planning
- Business Administration
- Marketing
- Policy Implementation
- Performance Management
- Workforce Management
- Operations Management
- Budget Control
- Staff Management
- Team Leadership
- Verbal and written communication
Timeline
Traffic Controller / Flagger
Traffic Management Inc.
08.2023 - 09.2025
Care Provider
Sonoma County IHSS (In Home Support Services)
08.2021 - Current
Housekeeping Assistant Manager
Madrona Manor Restaurant and Hotel Company
06.2018 - 03.2020
Manager
Residential Care Facility for the Elderly
06.2007 - 09.2021
Slot Supervisor
River Rock Casino
06.2005 - 10.2016
MBA: Master's Business Administration - undefined
University of Phoenix
Bachelor of Science - Business with Concentration in Marketing
University of Phoenix
Associate of Arts - Foundation of Business
University of Phoenix
MHA: Master of Health Administration -
University of Phoenix