Karl Soriano
Vancouver,BC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
6
6
years of professional experience
Work History
Warehouse Supervisor
Dawn Foods Canada
01.2023 - 12.2023
- Used warehouse management software to reconcile daily inventory.
- Kept detailed records of inventories and merchandise inventory transactions.
- Maintained a high level of responsiveness through timely email communication
- Performed computer-related tasks
- Handled day-to-day shipping and receiving overseeing more than packages per day.
Warehouse Associate
UNFI Canada Grocery West
04.2022 - 01.2023
- Safely used warehouse equipment including forklift, electric power jack and cherry picker
- Building and creating pallets for customer orders
- Loading and shipping pallets with use of RF scanner.
- Consistently lifted materials weighing as much as 50 pounds.
Cook/ Customer Service Representative
Urban Fare
07.2019 - 08.2020
- Assisting customers with food and beverage orders
- Implementing safety protocol on workplace
- Assisting with food preparations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative/ Delivery Receiving
Tim Hortons
08.2017 - 06.2019
- Record and track item inventory
- Assisting customers with food and beverage orders
- Cleaning common areas and kitchen
- Providing training to new associates.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Skills
- Warehouse Operations
- Loading and unloading
- Microsoft Excel
- Warehouse Safety
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
References
Roilo Carmona, 604-360-2014, UNFI Canada Grocery West, Richmond, BC
Timeline
Warehouse Supervisor
Dawn Foods Canada
01.2023 - 12.2023
Warehouse Associate
UNFI Canada Grocery West
04.2022 - 01.2023
Cook/ Customer Service Representative
Urban Fare
07.2019 - 08.2020
Customer Service Representative/ Delivery Receiving
Tim Hortons
08.2017 - 06.2019
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