Karl Lewis

• Provided after-sales support by coordinating with technical teams to resolve any issues or concerns promptly, ensuring customer satisfaction and repeat business.
• Implemented a referral program that encouraged satisfied customers to refer new business opportunities resulting in an increase of inbound leads.
• Advised management on strategies for expanding product lines based on client feedback and market demand trends.
• Increased equipment sales by developing and implementing strategic sales plans tailored to customer needs.

• Assisted clients in selecting the appropriate equipment for their specific requirements, ensuring optimal performance and satisfaction.
• Successfully managed a large territory while maintaining strong relationships with an extensive network of existing clients.
• Participated in local trade shows and conferences to promote company products effectively within targeted markets.

• Reduced downtime for vehicles by quickly diagnosing and fixing mechanical issues.
• Enhanced equipment reliability by performing routine maintenance and repairs on heavy diesel machinery.
• Increased customer satisfaction by providing timely and accurate repair services for their heavy diesel equipment.
• Streamlined workflow in the repair shop, maintaining a clean and organized workspace to facilitate efficient repairs.

• Maintained a clean work environment that promoted safety while enhancing overall productivity.
• Reduced machinery downtime by swiftly diagnosing issues and implementing effective repair solutions.
• Analyzed malfunctioning equipment and determined type of repairs required.
• Removed worn or faulty components for replacement or repair.

Completed level 3 heavy duty diesel mechanic apprenticeship

Primarily based road mechanic specializing in agricultural equipment

Proven sheet metal and custom fabrication