Karl Kassawat
Sainte-Anne-de-Bellevue,QC
Summary
Dedicated customer support with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Buzzfit
11.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
Receptionist
Biron Groupe Sante
07.2020 - 07.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Security Agent
Garda World
01.2020 - 07.2021
- Provided excellent customer service while maintaining vigilance for suspicious behavior or activities within the premises.
- Maintained a safe environment for staff and customers through proactive surveillance of potential threats.
- Assisted in the development and implementation of security policies, procedures, and protocols to improve overall safety.
- Established strong relationships with clients by addressing their concerns promptly and professionally regarding security matters.
Education
Bachelor of Engineering - Mechanical Engineering
Concordia University
Montreal, QC05.2026
Associate of Science - Science
John Abbott College
Sainte-Anne-de-Bellevue, QC05.2020
High School Diploma -
Collège Charlemagne
Montréal, QC06.2017
Skills
Customer Service
Time Management
Listening Skills
Problem-solving skills
Team Collaboration
Verbal and written communication
Work Prioritization
Complex Problem-Solving
Skilled in Word
Skilled in Excel
Languages
French
Native or Bilingual
English
Native or Bilingual
Arabic
Full Professional
Timeline
Front Desk Receptionist
Buzzfit
11.2022 - Current
Receptionist
Biron Groupe Sante
07.2020 - 07.2022
Security Agent
Garda World
01.2020 - 07.2021
Bachelor of Engineering - Mechanical Engineering
Concordia University
Associate of Science - Science
John Abbott College
High School Diploma -
Collège Charlemagne
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