Karl Hays
La Palma
Summary
A versatile writer, designer, editor and producer with a strong foundation in storytelling and multimedia content creation. Dedicated to crafting stories with the utmost care and understanding while bringing a sense of uniqueness and quality. Capable of enhancing media-related products to fit the proper audience. Resourceful team player with experience in common software applications and social media platforms. Skilled at project support with proven history of solutions-oriented problem-solving.
Overview
8
8
years of professional experience
Work History
Intern
A.N. Publishing
- I created content for their article blog site called A Hot Set where I wrote audience reviews, demographics and trends, ratings reports on scripted television and streaming shows.
Staff Writer and Arts and Entertainment Editor
Cypress Chronicle
- Worked on the Cypress Chronicle student-run newspaper for two semesters.
Contributor
CSU Dominguez Hills
- Worked on several publications including the student-run newspaper, The Bulletin, as well as the CSUDH Alumni Association magazine.
Member Care Representative/Call Center
LBS Financial Credit Union
12.2023 - Current
- I help credit union members over the phone with their bank accounts.
- Use multiple banking core systems to assist members with checking account balances, loan application assistance, and over-the-phone online banking app support.
- I assist hundreds of credit union members a day with their accounts, debit and credit card issues, fraud and dispute cases, trust accounts and much more.
- I also started an internal newsletter for the company that helped to directly communicate supervisors and credit union leader's goals to the rest of the credit union staff.
Client Liaison/Receptionist
Agency Escrow Inc.
05.2018 - Current
- I answer phone calls, direct the client to the proper channels, file documents and paperwork, clean the facility, assist customers with completion of paperwork, deliver and receive company documents.
Education
Bachelor of Arts - Journalism
California State University Dominguez Hills
Carson, CA05-2025
Associate of Arts - Journalism
Cypress College
Cypress, CA05-2022
Skills
- Reporting
- Newswriting
- Conducting Interviews
- Research
- Fact Checking
- Proofreading
- Copyediting
- Deadline Management
- Design Literacy
- Software Literacy
- Adobe Indesign
- Adobe Photoshop
- Microsoft Word
- Microsoft Excel
- Teamwork and collaboration
- Quick learner
- Problem-solving
- Multitasking and organization
- Creative and resourceful
- Outstanding communication skills
Timeline
Member Care Representative/Call Center
LBS Financial Credit Union
12.2023 - Current
Client Liaison/Receptionist
Agency Escrow Inc.
05.2018 - Current
Associate of Arts - Journalism
Cypress College
Contributor
CSU Dominguez Hills
Staff Writer and Arts and Entertainment Editor
Cypress Chronicle
Intern
A.N. Publishing
Bachelor of Arts - Journalism
California State University Dominguez Hills