Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
Correspond with other legal professionals on behalf of lawyers.
Prepared legal documents from written and oral instructions and precedents.
Assembled affidavits, books of authorities, motion records, factums, trial records etc.
Assisted in management of lawyer’s practice, i.e., opening files, arranging meetings, scheduling hearing dates with government bodies and/or representatives.
Drafted cover/service letters and coordinating delivery of documents.
Filed various legal documents, both online and in person.
Coordinate calendar management, travel arrangements and accommodations, expense reports both personal and business, etc.
Organized lunches and meetings held in office.
Entered dockets for lawyers and other professionals.
Answered calls, routed callers, taking messages, and providing routine information to callers
Managing lawyers payments for various legal memberships.
Customer service
Tforce freight Canada (Quikx)
01.2021 - 01.2022
Inbound telephone customer service to vet the inquiry and need of customer
Input and process shipments both domestic and international
Communicate with customers/parties via phone and email very high call and email volume
Proficiently use Truckmate to track and trace freight
Call other carriers for daily updates on interlined freight both domestic and international
Communicate with dispatch to ensure appointments were met and freights were picked up/dropped off
Work with OS&D to assist on finding missing freight.
Customer service
Jeld wen
01.2020 - 01.2021
Learn and understand the products manufactured at plant
Proficient use of the programs Titant and NZ
Gather and assess information to make appropriate warranty determinations
Process warranty requests according to standard operating procedures
Communicate all relevant information pertaining to the claim to the homeowner, builder, or dealer as required
Work with Field Technicians to determine the best approach for a long-term solution to the claim
Order service parts and products required to repair windows and doors
Liaise with internal departments such as Sales, Purchasing, Financing or Production
Follow Company Policies and Standard Operating Procedures.
Law Clerk/Legal Assistant
Three60legal
01.2018 - 01.2019
Greeted clients or potential clients (phone and in person)
Arranged couriers
Ensured initial file opening tasks were complete
Ensured all client documentation was obtained
Monitored deadlines, managed key dates and updated calendars for lawyer (including appointments, due dates and client-related activities)
Worked with Lawyer to ensure files were properly prepped for Disclosure, Settlement Conferences, Mediation, pre-trial and trial
Organized files and kept them up to date in both hard and soft copy
Faxed, scanned, photocopied and bound documents
Draped, prepared and revised routine correspondence and documents
Prepared briefs and records for trial and hearings
Entered dockets and expense claims as per firm policies and procedures.
Legal Assistant - Placement
Kaur Law
01.2012 - 05.2012
Filled out and filed legal documents in court on behalf of Mrs
Kaur
Draped, edited, prepared and proofread legal documents
Sat in on client intakes and recorded notes for lawyers reference
Legal reception duties, organized and closed files while maintaining client confidentiality
Draped billings and assisted in draping demand letters to clients.
Education
Law and Society Bachelors Degree -
York University
Toronto, ON
06.2014
Paralegal Education Diploma -
Humber Institute of Technology and Advanced Learning
Toronto, ON
06.2012
Skills
Paralegal license 'P1' in good standing of The Law Society of Canada
Smart Serve Certified; Valid G class driver's licence
Approachable, excellent communication skills (both written and verbal)
Ability to work efficiently as part of a team, as well as individually
Punctual, detail oriented, with excellent organizational and multi-tasking skills
Fast Learner
Scheduling/Planning
Microsoft Office
File Organization
Calendar Management
Legal Document Preparation
Client Communication
Administrative Support
Document Preparation
Document filing
Court Filing
Ethics compliance
Document drafting
Trial Preparation Assistance
References
Available upon request
Timeline
Legal Assistant
Gilberts LLP
09.2022 - 06.2024
Customer service
Tforce freight Canada (Quikx)
01.2021 - 01.2022
Customer service
Jeld wen
01.2020 - 01.2021
Law Clerk/Legal Assistant
Three60legal
01.2018 - 01.2019
Legal Assistant - Placement
Kaur Law
01.2012 - 05.2012
Law and Society Bachelors Degree -
York University
Paralegal Education Diploma -
Humber Institute of Technology and Advanced Learning