Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karissa Weeks

Castor,AB

Summary

Cooperative, hard working and enthusiastic with background in customer service, retail, and banking environments. Satisfies customers with exceptional, friendly service. Skilled in building positive customer relations. Uses slow periods effectively to stay on top of daily chores.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Library Assistant

Castor Municipal Library
05.2025 - Current
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Placed books on proper shelves when returned to circulation.
  • Answered patron questions in-person or by phone regarding library services and resources.

Wait Staff Member

Big Mama's Smokhouse & Grill
07.2024 - Current
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Cultivated warm relationships with regular customers.

Retail Cashier

The Purple Platypus Bookstore
10.2023 - Current
  • Maintained presentable customer areas
  • Increased sales by offering advice on purchases and promoting additional products.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.

Customer Experience Associate

TD Canada Trust
01.2023 - 07.2024
  • Efficiently helped customers with day to day transactions.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Employed active listening skills to accurately understand customer concerns and address them effectively.
  • Looked for additional ways to expand products to customers by learning customer needs.
  • Educated customers on use of banking website and mobile apps.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.

Bank Teller

Battle River Credit Union
05.2006 - 09.2007
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Reconciled cash drawer and resolved discrepancies.
  • Processed customer transactions promptly and efficiently, minimizing wait times.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Executed wire transfers, stop payments and account transfers.

Head Cashier

Totem Building Supplies
10.2004 - 04.2006
  • Facilitated and logged store opening, closing and shift changes.
  • Helped customers complete purchases and locate items
  • Received and processed customer payments.
  • Mentored new team members on sales software system operation.
  • Processed both cash and card purchases and returns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Set and updated employee schedules
  • Answered customer questions and helped find specific items.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Education

Human Services

Rocky Mountain College

High School Diploma -

Prince Charles Secondary School
06.2003

Skills

  • Money Handling
  • Deposit and Withdrawal Management
  • Teller Transactions
  • Currency Counting Machines
  • Cash Counting
  • Phone Inquiries
  • Customer Transactions
  • POS Systems
  • Customer Service and care
  • Product Location
  • Credits and Refunds
  • Store Opening and Closing
  • Team Leadership
  • Cooperative Attitude
  • Sorting and processing donations
  • Damaged book removal
  • Cataloging and shelving
  • Processes and procedures
  • Telephone etiquette
  • Customer relationship management

Certification

  • Birth and Postpartum Doula Training - October 2021

Timeline

Library Assistant

Castor Municipal Library
05.2025 - Current

Wait Staff Member

Big Mama's Smokhouse & Grill
07.2024 - Current

Retail Cashier

The Purple Platypus Bookstore
10.2023 - Current

Customer Experience Associate

TD Canada Trust
01.2023 - 07.2024

Bank Teller

Battle River Credit Union
05.2006 - 09.2007

Head Cashier

Totem Building Supplies
10.2004 - 04.2006

High School Diploma -

Prince Charles Secondary School

Human Services

Rocky Mountain College

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Karissa Weeks