Karissa Ulloa
Covina,CA
Summary
Proven leader and effective problem-solver with extensive experience in retail management. Excelled in driving customer satisfaction through exceptional service and engagement. Seeking a role where my skills will be utilized to help drive sales and manage a successful team.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Dunn Edwards Paints
11.2023 - Current
- Developing a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Building a relationship with outside sales representatives, nearby stores and most importantly our customers to gain their trust.
- Provide excellent customer service to all customers and provide product knowledge to help them select the best products.
- Managing inventory on a day to day basis by checking base corrections and ensuring all counts are entered on the cycle counts correctly.
- Help maintain store’s appearance by making sure the store stays stocked and making sure all product displays are up to date.
- Mentor new employees on company policies, procedures and best practices to ensure their success within the organization.
- Coach and delegate tasks to the team members to ensure proper and efficient operation of the store.
- Work closely with our CSL to help get them to the next step including training on SAP and day to day store operations.
- Created and maintained safe and secure work environments for employees.
- Assist manager in store operations and daily tasks to help the store’s day to day productivity.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
- Looking at the P&L report weekly to see where we can cut costs to help make the store more profitable.
- Helping out in the tint room when need be and doing color matches.
Assistant Store Manager
Omaha Steaks
04.2020 - 06.2023
- Help assist store in achieving sales goals.
- Taking in inventory every week and reporting any discrepancies.
- Up-selling guests on products to achieve ADT and GM goals.
- Assist in schedule making and ordering product to make sure our freezers are always stocked.
Store Manager
Finish Line, Inc
05.2014 - 03.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Lead sales associates to strengthen their knowledge on athletic footwear to drive sales and keep customers satisfied.
- Manage store’s appearance, daily and weekly goals and outgoing/incoming inventory.
- Communicate weekly schedules with the associates and make accommodations where necessary to make sure shop is staffed properly at all times.
- Maintain a clean shop appearance by up-keeping company’s visual standards and visual changes every month.
- Assist customers making sure they leave the shop happy and come back to make a lifelong customer.
- Making sure sales associates are up-selling product to help drive sales and build the overall store ADT, GM and weekly sales goal.
- Managing inventory on a week to week basis along with self scan inventory of the whole store twice a year.
Skills
- Problem-Solving
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Time Management
- Team Building and Leadership
- POS Systems Operations
- Upselling and Cross Selling
- Loss Prevention
- Display Setup
- Relationship Building and Management
- Store Operations
Timeline
Assistant Store Manager
Dunn Edwards Paints
11.2023 - Current
Assistant Store Manager
Omaha Steaks
04.2020 - 06.2023
Store Manager
Finish Line, Inc
05.2014 - 03.2020
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