Karissa Tan
Torrance
Summary
Dynamic and detail-oriented professional with extensive experience at Lomelis Italian Restaurant. Expert in customer service and effective multitasking, I excelled in optimizing seating efficiency and training new staff. Recognized for strong interactive communication skills and adept complaint handling, ensuring a welcoming atmosphere and smooth service flow.
Overview
6
6
years of professional experience
Work History
Hostess
Lomelis Italian Restaurant
03.2019 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlist and reservations, optimizing seating efficiency.
- Provided menus and answered guest inquiries about food and beverages.
- Collaborated with kitchen and serving staff for smooth service flow.
- Assisted in special events setup, supporting team during busy periods.
- Learned restaurant procedures and policies to ensure compliance with standards.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
Education
High School Diploma - Required
North High School
Torrance, CA06.2022
Skills
- Customer service
- Effective multitasking
- Phone etiquette
- Detail-oriented
- Interactive communication skills
- Payment processing
- Complaint handling
- Efficient collaboration
- Safe food handling
- Service prioritization
Timeline
Hostess
Lomelis Italian Restaurant
03.2019 - Current
High School Diploma - Required
North High School
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