Karissa Kavanagh
Greater Sudbury,ON
Summary
Enthusiastic and professional. Experienced administrative assistant with training in a wide range of office administration tasks. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, providing information to clients and acting as liaison between departments. Highly communicative Dispatcher with enthusiasm for every task. Multilingual and willing to take on lots of responsibility. Pursuing a dispatch role handling a multitude of tasks and facilitating action. Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Transportation Dispatcher
Rainbow Concrete
04.2023 - Current
- Received new orders, prepared documentation, and assigned personnel.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Communicated with customers to provide delivery updates and resolution.
- Monitored vehicle locations to coordinate timely arrivals.
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Handled incoming calls and emails from customers regarding issues with deliveries.
Bartender
Colonial Inn
09.2022 - Current
- Responded to customer inquiries and orders in a timely manner
- Brought forth a high level of customer service at all times
- Monitored bar inventory and made notes for needed supplies when necessary
- Greeted guests with a friendly and helpful attitude at all times
- Worked well with other bar and restaurant staff
- Carried on friendly conversations with patrons and answered any questions or concerns to the best of my ability
- Waited on tables, taking drink orders in this high traffic pub.
Bartender
Crazy Horse Tavern
07.2020 - 10.2022
- Responded to customer inquiries and orders in a timely manner
- Brought forth a high level of customer service at all times
- Monitored bar inventory and made notes for needed supplies when necessary
- Greeted guests with a friendly and helpful attitude at all times
- Worked well with other bar and restaurant staff
- Acted as a support to other bartenders by creating drinks, and helping to maintain and stock the bar when necessary
- Adhered to all safety and sanitary rules and regulations
- Utilized excellent public speaking skills.
Administrative Assistant
Moran Mining and Tunneling
08.2021 - 09.2022
- Performed a variety of administrative duties, including answering phones, taking and delivering messages, writing memos, making copies, faxing documents, and greeting visitors
- Worked closely with Unit Manager to ensure timely completion of administrative tasks
- Served as an assistant to all administrative personnel and acted as a first point of contact for visitors and customers
- Performed general administrative tasks and ran an organized program.
Horse Trainer
B & H Ranch
08.2012 - 01.2022
- Identified problems and worked toward solutions
- Developed individualized training programs for horses focused on reinforcing positive behaviors and diminishing negative ones
- Utilized gentle grooming approaches and behavioral techniques to comfort horses during the grooming process
- Worked with clients to tailor a program that meets their needs
- Prioritized animal safety and wellness at all times.
Receptionist
Theriault Construction
12.2013 - 11.2014
- Managed the office database, mail, payroll distribution, and the physical setting of the front office
- Brought forth a strong ability for multitasking and prioritizing tasks
- Answered phone calls, greeted clients, and handled all front desk responsibilities
- Decorated the front reception area, contributing to a welcoming environment
- Provided clients and prospective clients with information regarding services and products offered
- Aimed for the highest level of customer service possible.
Education
Addictions and Mental Health -
CTS College
02.2024
High School
06.2019
Skills
- Ability to Work Under Pressure
- Fast Learner
- Microsoft PowerPoint
- Computer Skills
- Customer Service
- Ability to Work in a Team
- Communication Skills
- Attention to Detail
- Flexibility and Adaptability
- Microsoft Office
- Public Speaking
- Creative Problem Solving
- Decision Making
- Leadership Skills
Languages
French
English
Certification
- Boaters Operator Course-2009
- Babysitters Course-2009
- Ontario Outdoors Hunting Course/PAL-2013
- Ontario Trappers Association-2016
- G1 Drivers License-2017
- G2 Drivers License-2018
- G Drivers License-2020
- Smart Serve-2019
- First Aid and CPR-2019
Details
565 Ste Agnes, Azilda, Ontario, P0M1B0, Canada, 7058221638, hockeygirl39@hotmail.ca
Extracurricular Activities
Placement, HSN Cancer Center, Sudbury, 02/01/17, 06/01/17
Hobbies and Interests
Spending quality time with my daughter and family, working out, outdoor activities.
References
References available upon request
Timeline
Transportation Dispatcher
Rainbow Concrete
04.2023 - Current
Bartender
Colonial Inn
09.2022 - Current
Administrative Assistant
Moran Mining and Tunneling
08.2021 - 09.2022
Bartender
Crazy Horse Tavern
07.2020 - 10.2022
Receptionist
Theriault Construction
12.2013 - 11.2014
Horse Trainer
B & H Ranch
08.2012 - 01.2022
Addictions and Mental Health -
CTS College
High School
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