Overview
Work History
Education
Volunteer Experience
Certificates and licences
Timeline
Generic

Karissa DeFelice

112 Toby Crescent, Hamilton,Ontario

Overview

9
9
years of professional experience

Work History

Records Customer Service Representative

Hamilton Police Service
01.2024 - Current

Admin Support Pool - Freedom of Information Unit

Hamilton Police Service
10.2023 - 01.2024
  • Processed Freedom Of Information requests sent into the Police Service by the general public, law firms and insurance companies
  • Assisting the requestors, police officers, and/or other agencies with inquiries regarding the Freedom of Information Act
  • Utilising various softwares and databases such as Niche, iNet, and iCon
  • Reviewing occurrence general reports, supplementary reports, and officer notes to assist with the Freedom of Information request

Customer Service Representative

CIBC (Canadian Imperial Bank of Commerce)
07.2022 - 10.2023
  • Client engagement: focusing on the clients experience and making interactions meaningful
  • Provided frontline support to clients and helping them achieve their financial goals
  • Provided problem solving solutions to clients as well as taking accountability for any matters that may have arisen regarding their banking
  • Ensuring client confidentiality as well as financial security

Cash Office Supervisor

Giant Tiger
03.2016 - 07.2022
  • Managed bank deposits, store financial security and money handling
  • Experience working with Microsoft Platforms
  • Respond promptly to customer inquiries
  • Maintain a professional and positive attitude
  • Critical thinking and assistance in management assets

Education

Bachelor of Arts - Honours Criminology

Wilfrid Laurier University
Brantford, Ontario
04.2023

Police Foundations Diploma -

Mohawk College
Hamilton, Ontario
04.2020

Ontario Secondary School Diploma -

St. Jean de Brebeuf Catholic Secondary School
Hamilton, Ontario
06.2018

Volunteer Experience

CityKidz                                                                                      08/2024 - Present

 601 Burlington St E A, 

Hamilton, Ontario,               

Team Member

  • Connect and build relationships with children who are enrolled in CityKidz programming
  • Assist in supervising children on the buses and within the CityKidz theatre
  • Ensure the safety and well-being of children during the entirety of the program
  • Mentor as well as create a safe and fun environment for children


Accessible Learning Centre - Wilfrid Laurier University,            09/2022 - 04/2023

73 George St, Brantford, Ontario, 

N3T 2Y3, 

ALC Note-Taker

  • Provide note-taking service for registered students through the Accessible Learning Centre
  • Have perfect attendance for each class that the note-taking service is being provided for
  • Take well-organized, and legible typed notes
  • Clarify further any unclear information or material for students through your weekly class notes

Certificates and licences

  • Standard First Aid & CPR/AED Level C, 09/2024
  • BLS First Responder Certificate, 08/2024
  • CIBC Purpose Achiever Award Certificate, 07/2023
  • Ontario 'G' Class Licence, 12/2021
  • Mohawk College Fall Open House Outstanding Volunteer Certificate, 12/2019

Timeline

Records Customer Service Representative

Hamilton Police Service
01.2024 - Current

Admin Support Pool - Freedom of Information Unit

Hamilton Police Service
10.2023 - 01.2024

Customer Service Representative

CIBC (Canadian Imperial Bank of Commerce)
07.2022 - 10.2023

Cash Office Supervisor

Giant Tiger
03.2016 - 07.2022

Bachelor of Arts - Honours Criminology

Wilfrid Laurier University

Police Foundations Diploma -

Mohawk College

Ontario Secondary School Diploma -

St. Jean de Brebeuf Catholic Secondary School
Karissa DeFelice