Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

KARISHMA THAKUR

Scarborough,ON

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willing to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Canadian Outlet
12.2022 - Current
  • Addressed customers' enquiries, complaints, and concerns in a helpful and professional manner
  • Monitored and managed inventory level to ensure that products are adequately stocked
  • Managed cash registers and reconciled receipts
  • Prepared daily cash reports and deposits.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Client service representative

Foundever
05.2022 - 12.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Maintained and managed customer files and databases.
  • Communicated with clients regarding account services, statements, and balances.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Developed and implemented customer satisfaction surveys to measure customer service quality.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.

Volunteer

Youth For Seva
05.2021 - 07.2021
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Finance Intern

Unique Enterprises
02.2021 - 06.2021
  • Maintained accurate, up-to-date financial spreadsheets and databases fore reliable reference.
  • Analyzed financial data and presented meaningful insights to senior management.
  • Supported organizational account management duties under direct supervision.
  • Tracked financial transactions to update balance sheets with accurate, current information.
  • Implemented system for tracking payments on projects and contracts.
  • Developed and maintained database of financial records for clients.

Education

Post-Baccalaureate Diploma - Global Business Management

Georgian College of Applied Arts And Technology
Toronto, ON
08.2023

BBA - Management Science

IIPS DAVV, INDORE
Indore, India
06.2021

Skills

  • Contract Preparation
  • Upselling
  • Client Account Management
  • Inventory Control
  • Customer Needs Assessment
  • Sales Development
  • Payment Processing
  • Outgoing Personality
  • Sales Training
  • Money Handling
  • Customer Service
  • Reliable and Punctual
  • Excellent People Skills
  • POS System Operation
  • Cash Register Operation
  • Teamwork and Collaboration
  • Decision-making

Certification

  • Equity and Stock market Training Certificate - By Learn to Upgrade
  • WordPress website Development Course - By Upwork and Udemy
  • Certificate in DTP Foundation - By Apex Computer Education

Additional Information

  • Strong attention to detail and execution.
  • Collaborative team player with good organization skills.
  • Proficient in Microsoft Excel (Pivots, VLOOKUP, comparison).
  • Dean's List of Georgian@ ILAC

Languages

English
Full Professional
Hindi
Native or Bilingual

Timeline

Customer Service Associate

Canadian Outlet
12.2022 - Current

Client service representative

Foundever
05.2022 - 12.2022

Volunteer

Youth For Seva
05.2021 - 07.2021

Finance Intern

Unique Enterprises
02.2021 - 06.2021

Post-Baccalaureate Diploma - Global Business Management

Georgian College of Applied Arts And Technology

BBA - Management Science

IIPS DAVV, INDORE

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KARISHMA THAKUR