Karishma Soni
Niagara Falls,ON
Summary
Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Radisson Blu Hotel
04.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Used internal software to process reservations, check-ins and check-outs.
Human Resources Coordinator
PASHUPATI COTSPIN
06.2020 - 07.2021
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Reviewed human resources paperwork for accuracy and completeness.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Coordinated and administered employee health insurance and retirement plans.
- Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
- Complied with labor laws and regulations while managing payroll functions efficiently.
- Devised hiring and recruitment policies for +1200 employees.
Education
BBA - Hospitality And Tourism Operations Management
Seneca College of Applied Arts And Technology
North York, ON04.2023
BBA - Human Resource Management
Seneca College of Applied Arts And Technology
North York, ON09.2021
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Time Management
- Employee Relations
- Payroll Administration
- Customer Relations
- Exceptional communicator
- Human Resources Management
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Certification
- SHRM-CP - SHRM Certified Professional
- Certified HR Manager, Pashupati Cotspin Limited- 02-2020 to 12-2020
Timeline
Front Desk Agent
Radisson Blu Hotel
04.2024 - Current
Human Resources Coordinator
PASHUPATI COTSPIN
06.2020 - 07.2021
- SHRM-CP - SHRM Certified Professional
- Certified HR Manager, Pashupati Cotspin Limited- 02-2020 to 12-2020
BBA - Hospitality And Tourism Operations Management
Seneca College of Applied Arts And Technology
BBA - Human Resource Management
Seneca College of Applied Arts And Technology
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