Karishma Shaik
Toronto,ON
Summary
Reliable Pharmacy Assistant with experience in providing quality customer service, managing daily pharmacy operations and accurately filing information. Possesses comprehensive understanding of medication and side effects and offers strong knowledge of medical terminology.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Optima Communications International
2023.05 - 2023.12
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Epic Go-Live Support
University Health Network
2022.05 - 2022.12
- Inbound client calls and responding to their inquiries- Process orders and provide information about organizations products and services.
- Diagnosed and resolved technical problems, ensuring customer satisfaction and issue resolution.
- Maintained accurate customer records with detailed logs of problems and solutions.
- Employed time management and multi-tasking skills to deliver high service levels consistently.
- Working experience with Service now.
- Helped customers resolve their issues by raising tickets using the service now and documenting customer information using the service now.
- Thoroughly documented customer interactions and escalated potential service issues.
- Supported the end user by providing troubleshooting guidance regarding the EPIC workflow process.
- Troubleshooting the EPIC issues that the Physicians and other Health care workers encounter.
Clinical Pharmacist
Governement General Hospital
2020.10 - 2021.08
- Collaborated with interdisciplinary healthcare teams for optimal patient care and improved treatment outcomes.
- Developed strong relationships with healthcare providers, facilitating communication and collaboration for better patient care coordination.
- Evaluated medication regimens for complex patients, identifying potential drug interactions and devising alternative treatment strategies when necessary.
- Educated patients on proper medication use and adherence, leading to improved health outcomes and decreased hospital readmissions.
Pharmacy Assistant
Government General Hospital
2019.10 - 2020.09
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Education
Post Graduate Diploma - Information Systems Business Analysis
George Brown College
Toronto, ON12.2022
Post Graduate Diploma - Health Informatics
George Brown College
Toronto, ON09.2022
Doctor of Pharmacy - Pharmacy
Chalapathi Institute of Pharmaceutical Sciences
Guntur, India10.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Optima Communications International
2023.05 - 2023.12
Epic Go-Live Support
University Health Network
2022.05 - 2022.12
Clinical Pharmacist
Governement General Hospital
2020.10 - 2021.08
Pharmacy Assistant
Government General Hospital
2019.10 - 2020.09
Post Graduate Diploma - Information Systems Business Analysis
George Brown College
Post Graduate Diploma - Health Informatics
George Brown College
Doctor of Pharmacy - Pharmacy
Chalapathi Institute of Pharmaceutical Sciences
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