Karishma Reshmi Jeet
Vancouver ,BC
Summary
Recent university graduate with foundational knowledge in Criminology and Social work, hands-on experience gained through work experience and volunteer opportunities. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions to reputable organization with commitment and drive. Demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Social Outreach Worker
Connective Support Society
09.2024 - Current
- Developed strong relationships with local organizations to establish a network of support services for clients in need.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Advocated on behalf of clients experiencing discrimination or other obstacles preventing them from accessing vital services within the community.
- Served as a liaison between clients and service providers, ensuring clear communication of needs and expectations while maintaining client confidentiality at all times.
- Conducted home visits to assess living conditions, identify potential risks, and provide personalized recommendations for improvement.
- Maintained accurate client records by diligently documenting all interactions, interventions, and outcomes in the case management system.
- Increased client engagement in programs through consistent follow-up calls or visits to address concerns or offer additional resources as needed.
- Reached out to nonprofits and other organizations to find funding for at-risk groups.
- Conducted home visits to assess the living conditions and needs of clients, providing personalized support plans to improve their quality of life.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Works with client to consider issues and agree on an intervention and support plan with measurable short and long terms goals.
- Ensure the client's intervention and support plan addresses issues of daily living, and mental health.
Passenger Service Agent
American Airlines
09.2023 - Current
- Assisted passengers with check-in procedures, ensuring smooth transitions and adherence to airline policies.
- Coordinated boarding processes, managing passenger flow and enhancing on-time departures.
- Resolved customer inquiries and complaints, providing solutions to enhance overall passenger satisfaction.
- Monitored flight schedules and gate information, communicating updates to passengers effectively.
- Collaborated with team members to maintain a safe and organized environment at the airport terminal.
- Conducted routine inspections of boarding areas, ensuring compliance with safety regulations and enhancing overall passenger experience.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Maintained accurate records of flight information to provide timely updates to passengers.
- Ensured compliance with safety regulations, adhering to strict guidelines during boarding procedures.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
Youth Care Worker
Youth Care Non-Profit
09.2023 - 09.2024
- Monitored behavior and provided guidance to maintain a safe and supportive environment.
- Facilitated group activities to promote social skills and emotional development among youth.
- Implemented individualized care plans, ensuring tailored support for each participant's needs.
- Developed crisis intervention strategies, enhancing conflict resolution among youth participants.
- Trained new staff on organizational policies and best practices in youth care management.
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Enhanced youth development by implementing structured activities and educational support.
- Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Ensured proper medication administration for individuals under my care according to doctors'' orders.
- Promoted emotional well-being by providing individualized support and counseling to address personal challenges faced by each youth.
- Implemented behavior modification techniques to foster positive growth and change in troubled youths.
- Provided emotional support and guidance to promote positive self-esteem and resilience in challenging situations.
Package Handler
United Parcel Service, UPS
09.2020 - 09.2022
- Operated machinery to sort packages efficiently and accurately.
- Collaborated with team members to meet daily shipping targets and deadlines.
- Maintained safety protocols to ensure a secure working environment.
- Assisted in training new staff on operational procedures and best practices.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
- Streamlined package sorting process, enhancing operational efficiency by organizing parcels by size and destination.
Retail Sales Associate
Nike Factory Store
09.2017 - 09.2019
- Provided exceptional customer service, enhancing shopping experience and fostering customer loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Implemented visual merchandising standards, optimizing product presentation to increase sales potential.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction rates.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Education
Associate of Arts - Criminology
Kwantlen Polytechnic University
Vancouver, BC06-2023
High School Diploma -
North Delta Secondary School
North Delta, BC06-2018
Intermediate First Aid- Level - Certificate
St. John's Ambualnce
Vancouver, BC06-2024
Certificate in MANDT -
MANDT
Vancouver, BC04-2025
Skills
- Empathy and Compassion
- Teamwork and collaboration
- Adaptability
- Analytic problem-solving
- Organizational and Administrative Skills
- Communication and Interpersonal Skills
- Resourceful, and self-motivated in independent work
- Crisis Intervention, and conflict de-escalation
- Active listening
- Case management, and advocacy
- Multitasking, and Organization
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Social Outreach Worker
Connective Support Society
09.2024 - Current
Passenger Service Agent
American Airlines
09.2023 - Current
Youth Care Worker
Youth Care Non-Profit
09.2023 - 09.2024
Package Handler
United Parcel Service, UPS
09.2020 - 09.2022
Retail Sales Associate
Nike Factory Store
09.2017 - 09.2019
Associate of Arts - Criminology
Kwantlen Polytechnic University
High School Diploma -
North Delta Secondary School
Intermediate First Aid- Level - Certificate
St. John's Ambualnce
Certificate in MANDT -
MANDT