Karishma Kulkarni
Hamilton,Canada
Summary
Highly adaptable and results-driven professional with extensive experience in Human Resources, Product Management, and Customer Support Management. Proven ability to build and lead high-performing teams, develop and implement strategic HR initiatives, drive product innovation from conception to launch, and optimize customer support operations for exceptional satisfaction. Expertise in talent acquisition, employee relations, performance management, product lifecycle management, and customer service optimization. Adept at leveraging data-driven insights to improve processes and achieve organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HR Manager
Palo Alto Networks
07.2023 - Current
- Created and implemented employee retention strategies.
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Aligned HR policies with federal and local regulations.
- Monitored attendance records and leave requests for accuracy and completeness.
- Managed performance reviews, disciplinary actions, and salary negotiations.
- Worked with management to create performance measurement, employee development, and employee compensation strategies.
- Handled sensitive employee and company information with the highest level of confidentiality and discretion.
- Administered employee benefits and led open enrollment process, informing and coaching employees.
- Developed employee orientation and training programs for new hires.
Product Manager
Verse Innovation
04.2019 - 06.2023
- Identified product gaps and generated innovative ideas to expand market share, improve customer experience, and drive growth.
- Managed cross-functional teams across departments, including engineering, marketing, and sales.
- Planned advertising campaigns for online, print, and other mediums.
- Created marketing policies and procedures, evaluating and revising to maximize team efforts.
- Defined and analyzed product metrics to facilitate the growth of products.
- Analyzed data from various sources, such as customer feedback, usage metrics, and A/B testing results, to inform product decisions.
- Formalized policies and set goals to keep projects on task, and maximize team performance.
- Communicated progress updates at regular intervals with senior leadership.
- Worked with sales teams to land customer wins in complex deals.
- Collaborated with stakeholders to define product requirements and user stories.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
- Prioritized features to maximize impact while meeting budget constraints.
- Conducted market research and competitive analysis for existing and potential products.
- Prepared marketing campaign budgets with finance personnel.
Customer Support Manager
Uber Pvt Ltd
01.2016 - 04.2017
- Worked collaboratively with cross-functional teams to support accounting processes and decrease financial discrepancies.
- Responded proactively to inquiries from regulatory agencies regarding consumer complaints.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Actively participated in team meetings to discuss current projects or initiatives.
- Reviewed customer satisfaction surveys to determine areas needing attention.
- Evaluated existing processes and procedures for efficiency improvements.
- Provided training to new customer care staff members.
- Reduced process lags and trained employees on product knowledge and sales techniques while managing staff to ensure optimal productivity.
- Monitored call volumes and adjusted staffing levels accordingly.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
Education
MBA -
FHWS
GermanyBachelor of Science -
GRIET
IndiaSkills
- Employee retention
- Performance management
- Regulatory compliance
- Employee training
- Benefits administration
- Human resources information systems
- Talent acquisition
- Team leadership
- Organizational development
- Employee engagement
- Cross-functional collaboration
- Recruitment strategies
- Recruitment and staffing
- HR processes
- Employee relations
- Diversity promotion
- Onboarding and orientation
- Workforce planning
- HR policies and procedures
- Product development
- Performance measurement
- Problem solving
- Agile software development
- KPI tracking
- Product roadmaps
- Go-to-market strategy
- Cross functional leadership
- Search engine optimization
- Business administration
- Product lifecycle management
- Customer segmentation
- Feature prioritization
- Project planning
- Strategic planning
- Sales proficiency
- Team management
- Training and mentoring
- Account updates
- Account management
- SLA management
- Customer support plan development
- Call center management
- Team building
Certification
- PMP
- LLQP
Timeline
HR Manager
Palo Alto Networks
07.2023 - Current
Product Manager
Verse Innovation
04.2019 - 06.2023
Customer Support Manager
Uber Pvt Ltd
01.2016 - 04.2017
MBA -
FHWS
Bachelor of Science -
GRIET
Similar Profiles
Sandip H. SalunkheSandip H. Salunkhe
Enterprise Account Manager at Palo Alto NetworksEnterprise Account Manager at Palo Alto Networks
ABHIROOP TRIVEDIABHIROOP TRIVEDI
Cybersecurity Intern at Palo Alto NetworksCybersecurity Intern at Palo Alto Networks
Praveen GullaiyaPraveen Gullaiya
Project Manager at Infinity Labs (Palo Alto Networks)Project Manager at Infinity Labs (Palo Alto Networks)