KARISHMA KISHOR
Cutomer Service Associate
Sydney,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Medical Office Assistant
DR.DAYA KODAGODA FAMILY PRACTICE
08.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Used EMR software to schedule appointments for doctor visits and procedures.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
Call Center Customer Service Specialist
Concentrix
06.2022 - 02.2023
- Resolved customer complaints and addressed emergency requests and needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Technical Support Specialist
Sydney call center
02.2021 - 04.2021
- Maintaining and growing sales relationship with existing clients.
- providing information about various products and identifying opportunities to match customer needs with right products.
- recognizing sales opportunity and applying sales skills to new or existing customer.
- perform all tasks in in a courteous and professional manner.
- utilize system for account management tasks.
Customer Service Representative
Concentrix Inc
05.2019 - 02.2021
- Greet and handle multiple types of calls inbound/outbound
- Listen attentively to customer needs and concerns while building positive rapport
- Up selling services and products.
Dental Assistant
MIDS
THRISSUR, KERALA
Apr.2017 - Apr.2018
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Prepared patient x-rays and images for dentist review.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Education
Post Graduate Diploma - Public Health
CAPE BRETON UNIVERSITY
Bachelor of Science -
BACHELOR OF DENTAL SCIENCES
INDIA2016
Skills
- Administrative Duties
- Patient Relations
- Computer Proficiency
- Medical Notes Transcription
- Schedule Management
Timeline
Medical Office Assistant
DR.DAYA KODAGODA FAMILY PRACTICE
08.2022 - Current
Call Center Customer Service Specialist
Concentrix
06.2022 - 02.2023
Technical Support Specialist
Sydney call center
02.2021 - 04.2021
Customer Service Representative
Concentrix Inc
05.2019 - 02.2021
Dental Assistant
MIDS
Apr.2017 - Apr.2018
Post Graduate Diploma - Public Health
CAPE BRETON UNIVERSITY
Bachelor of Science -
BACHELOR OF DENTAL SCIENCES
Similar Profiles
Kajal PatelKajal Patel
Executive Assistant at Access to the Family and Hope Center Family PracticeExecutive Assistant at Access to the Family and Hope Center Family Practice
Kajal PatelKajal Patel
Administrative Intern at Access to the Family and Hope Center Family PracticeAdministrative Intern at Access to the Family and Hope Center Family Practice
Mileyah BurkesMileyah Burkes
Medical Assistant at Tampa Family Health Centers - Family PracticeMedical Assistant at Tampa Family Health Centers - Family Practice
Moses Samuel NochinaMoses Samuel Nochina
Customer Service Representative at Blue crossCustomer Service Representative at Blue cross
Daniel JohnstonDaniel Johnston
Senior Account Specialist at Enterprise HoldingsSenior Account Specialist at Enterprise Holdings