KARISHMA KARNA
Burnaby,Canada
Summary
Dynamic Senior Reliability Analyst with expertise in automation and orchestration at Canadian Tire. Proven track record in enhancing operational efficiency through PowerShell and Ansible, while fostering collaboration across teams. Skilled in CI/CD pipeline development and proactive monitoring, ensuring high system reliability and security. Strong problem-solving abilities drive impactful results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Reliability Analyst
Canadian Tire
Vancouver, Canada
09.2022 - 09.2025
- Designed and maintained automation solutions using PowerShell, Ansible reducing manual effort and improving efficiency across Windows and Linux environments.
- Built integrated orchestration for tools such as Active Directory, ServiceNow, VMware, and Azure, enhancing service delivery and operational stability.
- Led incident management in collaboration with the Technology Operations Center (TOC), ensuring rapid service restoration and root cause analysis.
- Implemented proactive monitoring, capacity planning, and risk mitigation strategies to maintain high system reliability and security.
- Developed CI/CD pipelines in Azure DevOps and GitHub to streamline deployments and infrastructure updates.
- Created detailed documentation, standard operating procedures, and incident response playbooks to support operational excellence.
Senior IT Operations Specialist
Mckinsey & Company
Gurgaon, India
02.2018 - 07.2021
- Company Overview: www.mckinsey.com
- Managed Windows and UNIX/Linux infrastructure, ensuring operational health, patching, and compliance with security best practices.
- Designed automated deployment and configuration solutions using PowerShell, Ansible, and Shell scripting, reducing manual workload and errors.
- Developed and maintained CI/CD pipelines (Azure DevOps, GitHub) supporting application and infrastructure updates.
- Implemented cloud security controls (Azure, AWS), including IAM role management and backup policies.
- Partnered with development teams to troubleshoot and improve deployment workflows, reducing incident recurrence.
- Produced technical documentation, SOPs, and knowledge base articles to standardize operational procedures.
- Www.mckinsey.com
Unix Analyst
Sunlife Financial
Gurgaon, India
04.2017 - 12.2017
- Company Overview: www.sunlife.com/en
- Implemented UNIX automation using Ansible for patching, server decommissioning, and configuration management, reducing manual effort and improving consistency.
- Supported enterprise AIX and Linux environments, performing incident resolution, performance monitoring, and proactive system health checks.
- Partnered with vendors (IBM, Oracle) to troubleshoot and resolve infrastructure issues, ensuring adherence to SLAs and minimizing downtime.
- Maintained and enhanced operational documentation, improving onboarding and standardization of system administration procedures.
- Assisted in infrastructure upgrades and migrations, ensuring smooth cutovers and minimal impact to production services.
- Www.sunlife.com/en
Operations Professional
IBM
Gurgaon, India
07.2014 - 07.2017
- Company Overview: www.ibm.com/in-en
- Managed installation, configuration, and troubleshooting of AIX and Redhat servers, including LPAR configurations.
- Conducted backup administration (mksysb, file systems) and performance monitoring using commands like Topas, Nmon, Vmstat.
- Performed storage and paging management to optimize system resources and maintain server health.
- Www.ibm.com/in-en
Education
Post Degree-Diploma - Data Analytics
Langara College
Vancouver08.2022
Diploma - Data Analytics (Online)
IIIT Bangalore
India06.2020
Bachelor of Technology - Electronics and Communication Engineering
Kurukshetra University
Kurukshetra, India07.2012
Skills
- UNIX (Linux RedHat 80)
- AIX 7/8
- Solaris
- SUSE
- Windows Server (2003, 2008, 2012, 2016)
- PuTTY
- RDP
- Citrix
- Tableau
- Power BI
- MySQL
- AWS Cloud
- Azure Cloud
- Word
- PowerPoint
- Excel
- Outlook
- Active Directory
- ServiceNow
- VEEAM
- VMware vSphere
- Kubernetes (introductory)
- Ansible
- Shell Scripting
- Python
Certification
- Azure Solution Architect, 12/01/20
- AWS Solution Architect – Associate, 12/01/20
- RedHat Certified System Administrator
Special Interests
- Infrastructure Automation & DevOps
- AI & Machine Learning blogs
- Technical training and mentorship
Timeline
Senior Reliability Analyst
Canadian Tire
09.2022 - 09.2025
Senior IT Operations Specialist
Mckinsey & Company
02.2018 - 07.2021
Unix Analyst
Sunlife Financial
04.2017 - 12.2017
Operations Professional
IBM
07.2014 - 07.2017
Post Degree-Diploma - Data Analytics
Langara College
Diploma - Data Analytics (Online)
IIIT Bangalore
Bachelor of Technology - Electronics and Communication Engineering
Kurukshetra University
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