Summary
Overview
Work History
Education
Skills
Timeline
Languages
Awards
Generic

KARISHINEE BEESOON

Waterloo,ON

Summary

Highly motivated individual with strong oral and written communication skills in both English and French with 3+ years of experience in customer service. A quick learner and team player who is eager to strengthen my career path. Excellent interpersonal skills, strong work ethic and the ability to effectively handle pressure without compromising the quality of service.


Overview

9
9
years of professional experience

Work History

Bilingual Customer Solutions Analyst

Nestlé Canada Inc.
09.2024 - Current
  • Developed comprehensive documentation to facilitate seamless handover of projects to clients and other team members.
  • Led training sessions for end-users, ensuring successful adoption of new solutions within the organization.
  • Streamlined project delivery for increased efficiency through effective collaboration with cross-functional teams.
  • Improved solution implementation by conducting thorough business analysis and identifying client requirements.
  • Ensure flawless execution every day and leverage all strategic selling tools to maximize every order
  • Manage the preparation and readiness of all necessary equipment and materials for trade asset installation
  • Work in partnership with customers to understand their business and KPIs, identify opportunities and provide business solutions that meet their changing needs (order cycle optimization and Logistics Trade Term Compliance)
  • Conduct regular reviews of all aspects of the Customer Order cycle and suggest areas for improvement
  • Undertake, initiate and assist in special projects for process improvement to meet customer expectations
  • Support for French major retail and C-Channel accounts such as Metro, Walmart, Couche-Tard (QC) and Giant Tiger (nationwide)

Bilingual Customer Solutions Representative

Nestlé Canada Inc.
11.2023 - 09.2024
  • Managed the setup of Nestlé Direct and Buy/Sell accounts in accordance with Solutions protocol, ensuring thorough follow-ups and effective documentation management.
  • Conducted comprehensive checks for existing accounts and facilitated communication with distributors regarding new customer information, including equipment specifications and requirements.
  • Engaged with customers, KAMs, and internal stakeholders to ensure accurate information is relayed and documented in SAP, facilitating smooth transitions and ownership changes.
  • Coordinated the sending of necessary agreements to new customers, ensuring all equipment-related details are communicated effectively.
  • Responded to requests from sales representatives, KAMs, and distributors related to asset and equipment management, including asset tracking, POS requests, and account maintenance.
  • Collaborated closely with KAMs to ensure that equipment needs are met for both new and existing accounts, overseeing asset deliveries, pickups, and exchanges.
  • Addressed customer inquiries and complaints regarding equipment, ensuring prompt resolution and follow-up actions.
  • Notified distributors of changes in account status, new account setups, and equipment deliveries, maintaining proactive communication to ensure alignment on equipment availability and customer needs.
  • Worked with the EDI team to resolve invoice failures and manage asset movements ensuring all equipment transactions are accurately documented.
  • Performed deactivations, reactivations, and updates to customer accounts as necessary, ensuring that all equipment-related information remains current and accurate.
  • Handled customer rebate-related emails and participated in internal process improvement projects, focusing on enhancing equipment efficiency and customer satisfaction.
  • Participated in training sessions for new hires and contributed to the development of Customer Solutions measures and presentations.
  • Prepared and submitted various reports related to account setups, equipment management, and maintenance activities, ensuring comprehensive tracking and analysis of operations.

Bilingual Customer Service Representative

Nestlé Canada Inc.
05.2023 - 11.2023
  • Manage customer inquiries including, but not limited to, resolving customer issues/complaints
  • Provide the best professional and high-level customer service
  • Respond and handle customer enquiries; prioritize requests and escalate for resolution as required to meet corporate service standards
  • Provide administrative support functions to the call centre, account managers, and management
  • Arrange pick–up and delivery of stock transfers as approved by sales
  • Manage and process orders including promotional items
  • Act as customer’s point of contact in the end to end order to cash process
  • Resolve problems and issues arising in daily processing and managing customer orders

Bilingual Customer Service/ Sales Associate

THRESHOLD AVIATION
06.2016 - 11.2021
  • Greeted customers, responded to questions, improved engagement with merchandise and provided outstanding customer service
  • Operated cash register, managed financial transactions, balanced cash registers, and managed returns/exchanges
  • Dealt with customers directly and through telephone and provided timely responses to questions, as well as be the primary contact for French customers
  • Responded to customer complaints.
  • Inventory management and control (backorder/warehousing/picking/packing/shipping)
  • Outsourced flight simulator when company aircraft simulator is unavailable to meet customers' and pilots’ requirements.

Education

HONOURS BA - DOUBLE MAJOR IN CRIMINOLOGY & FRENCH

WILFRID LAURIER UNIVERSITY
06.2023

ONTARIO SECONDARY SCHOOL DIPLOMA - undefined

JEUNES SANS FRONTIÈRES
07.2018

Skills

  • Bilingual-Fluent in English, French spoken and written
  • Excellent communication skills in English and French
  • Strong time management skills, well-organized and ability to multi-task
  • Ability to work independently and under pressure
  • Proficient in Microsoft Office and SAP
  • Advance level in Microsoft Office Suite Word, Excel, and Outlook

Timeline

Bilingual Customer Solutions Analyst

Nestlé Canada Inc.
09.2024 - Current

Bilingual Customer Solutions Representative

Nestlé Canada Inc.
11.2023 - 09.2024

Bilingual Customer Service Representative

Nestlé Canada Inc.
05.2023 - 11.2023

Bilingual Customer Service/ Sales Associate

THRESHOLD AVIATION
06.2016 - 11.2021

ONTARIO SECONDARY SCHOOL DIPLOMA - undefined

JEUNES SANS FRONTIÈRES

HONOURS BA - DOUBLE MAJOR IN CRIMINOLOGY & FRENCH

WILFRID LAURIER UNIVERSITY

Languages

English
Native or Bilingual
French
Full Professional
Hindi
Limited Working

Awards

  • Recognition by Director of Customer Operations and Control Tower for successfully onboarding Parkland and for executing the account setups of 700 accounts in a timely manner.
  • Award for the successful implementation of EDI for Harnois and the seamless
    onboarding of the Nutrinor banner.
  • Recognition for valuable contributions in Parkland account management and for providing
    exceptional support.


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