Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KARISA PATRICK

Toronto,ON

Summary

Dedicated and enthusiastic customer service professional with more than four years of experience providing outstanding service and developing good client connections. Known for exceeding performance targets while maintaining a positive attitude. Excels at managing queries, resolving difficulties, and providing unique solutions in fast-paced workplaces. Excited to apply abilities and enthusiasm for assisting others in a new capacity where I can continue to contribute to a high-performing team and drive amazing results.

Overview

7
7
years of professional experience

Work History

Fire Insurance Representative

First National Financial LP
04.2021 - 08.2024
  • Interned at First National as a fire insurance representative while attending school during the fall
  • Updating policies with changing data such as beneficiary names coverage amounts, and insurance types
  • Verified personal information on insurance applications and policies including names, addresses, and property values
  • Handling claims and mediating between clients and contractors
  • Volunteered in the marketing department; collaborated with the team on company social events and communicated effectively across the company.

Cashier

No Frills
10.2020 - 04.2024
  • While working at No Frills as a cashier, my duties included scanning items, itemizing, and total and customers purchases on the cash register
  • I also resolved customer issues answered questions provided pricing information and offered assistance and feedback on items when needed.

Athlete

Nike
09.2020 - 02.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Stock Associate

Garage Clothing Store
03.2018 - 12.2019
  • Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Stocked shelves to match planogram images and instructions.

Customer service representative

Northern call solutions
08.2017 - 06.2018
  • As a call centre customer service representative, my primary responsibilities involved managing a high volume of inbound and outbound calls to assist customers with various inquiries and issues
  • I provide accurate information about products and services, handle billing and account management tasks, and resolve customer complaints with professionalism and efficiency
  • Additionally, I document call details and interactions in the customer management system, ensuring that each case is tracked and followed up as necessary
  • My role also includes identify opportunities to improve the customer experience and contributing to team goals by adhering to performance metrics and participating in ongoing training and development.

Education

BBA - Marketing

Humber College
Etobicoke, ON
04.2026

Skills

  • Problem solving and resolution
  • Adaptable
  • Proficient Communication
  • Time Management
  • Organization
  • Leadership
  • Fast-learner
  • Quotes and sales
  • Client needs analysis
  • Goal-oriented mindset
  • Customer Service
  • Problem-solving abilities
  • Critical Thinking

Languages

English
Native or Bilingual

Timeline

Fire Insurance Representative

First National Financial LP
04.2021 - 08.2024

Cashier

No Frills
10.2020 - 04.2024

Athlete

Nike
09.2020 - 02.2021

Stock Associate

Garage Clothing Store
03.2018 - 12.2019

Customer service representative

Northern call solutions
08.2017 - 06.2018

BBA - Marketing

Humber College

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KARISA PATRICK