Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
References
Timeline
Generic

Karis Evagelinos

London,ON

Summary

Dynamic Supervisor with a proven track record at Tim Hortons, recognized for enhancing operational efficiency and fostering staff development. Expertise in workflow management and employee engagement has led to notable increases in team morale and productivity. Demonstrated skills in analytical thinking and performance management consistently yield results that surpass expectations. Committed to creating positive work environments through strong communication. Specializes in team leadership, conflict resolution, and operational oversight. Excels in adaptability to ensure smooth operations and workplace harmony. Committed to achieving goals through effective supervision and staff engagement.

Overview

5
5
years of professional experience

Work History

Supervisor and Trainer

Tim Hortons
London, Ontario
08.2022 - Current
  • Trained new employees on company policies and procedures.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Assessed company operations for compliance with safety standards.
  • Directed and supervised a team of employees in daily operations.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Responded to customer questions regarding products, prices and availability.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Maintained positive working relationship with fellow staff and management.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Maintained a safe working environment, adhering to all safety protocols and regulations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Coordinated with other supervisors to ensure a smooth workflow and project alignment.
  • Implemented quality control measures, significantly reducing error rates.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Complied with company policies, objectives and communication goals.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Identified needs of customers promptly and efficiently.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Oversaw quality control to identify inconsistencies.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Explained goals and expectations required of trainees.
  • Adapted teaching methods according to the needs of individual learners or groups.

Assistant Store Manager

Tim Hortons
Komoka, Ontario
08.2021 - 08.2022
  • Assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Trained new employees on store policies, procedures and customer service standards.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Used strong issue resolution and communication skills to cultivate and strengthen returning customer relationships.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Managed day-to-day operations, including scheduling breaks and assigning tasks.
  • Monitored inventory levels and placed dairy orders for merchandise to keep the supply well-stocked.
  • Attended monthly meetings with company management leaders and alike staff to review progress on key objectives.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Operated a variety of machinery and tools safely and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Supervisor/Store Manager's Assistant

Popeyes
London, Ontario
09.2019 - 08.2021
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
  • Utilized computer applications such as Microsoft Office Suite proficiently.
  • Assisted with revenue and profitability improvements, advertising, sales and human resources initiatives.
  • Maintained confidential records such as personnel files, contracts and customer accounts.
  • Drove customer feedback to deliver information to higher management for corrective action.
  • Helped increase company profitability through customer relationship development and community involvement.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Assigned tasks to associates to fit skill level and maximize team performance.
  • Assisted with onboarding new employees by providing orientation materials and training resources.
  • Utilized company reports to analyze sales, gross profit and inventory activity.
  • Greeted visitors in a professional manner and directed them to appropriate staff members.
  • Resolved any operational issues that arose during day-to-day operations quickly and efficiently.
  • Conducted inside training sessions to educate employees on products and company policies.
  • Pleasantly welcomed visitors, answered phone calls, and maintained in-store order accuracy.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Wilfrid Laurier Secondary School
London, ON
06-2021

Graduate Certificate -

Nicholas Wilson Public School
London, ON
06-2017

Bachelor of Arts - Psychology

Wilfrid Laurier University
Waterloo, ON

Skills

  • Effective Scheduling Practices
  • Workflow management
  • Employee Engagement Techniques
  • Operational Efficiency Enhancement
  • Documentation and reporting
  • Effective Change Leadership
  • Analytical thinking
  • Staff management
  • Staff development
  • Coaching and mentoring
  • Performance management
  • Attention to detail

Languages

English
Native/ Bilingual

Affiliations

  • I participated in a choir for two years
  • I participated in the orchestra at public school
  • I was enrolled in guitar lessons for two years
  • I participated in gymnastics for four years
  • I participated in dance for two years
  • I played soccer for a total of seven years, but I played the highest level (under professional) of women's soccer in Ontario for under-17 girls for three years

Accomplishments

  • I received honor roll status in 2017 at my public school
  • I received the athletic award in public school
  • I received the Principles Award for Student Leadership in public school
  • I was elected valedictorian in public school
  • I received honor roll status for three years in high school
  • I received the MVP athletic award in my sophomore year of high school for women's soccer
  • I was the captain of my high school soccer team during my sophomore year, and I played on a league soccer team for five years

References

References available upon request.

Timeline

Supervisor and Trainer

Tim Hortons
08.2022 - Current

Assistant Store Manager

Tim Hortons
08.2021 - 08.2022

Supervisor/Store Manager's Assistant

Popeyes
09.2019 - 08.2021

High School Diploma -

Wilfrid Laurier Secondary School

Graduate Certificate -

Nicholas Wilson Public School

Bachelor of Arts - Psychology

Wilfrid Laurier University

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Karis Evagelinos