Karine Ruiz
Airdrie,AB
Summary
Administrator with experience in a variety of unique office settings. Excellent computer and customer service skills combined with a positive and enthusiastic attitude. Ready to make an immediate contribution to your organization.
Overview
8
8
years of professional experience
Work History
Manager of Operations
OCD Cleaners
01.2021 - Current
- Manage day-to-day operation of a small business
- Prepare daily schedule and manage inventory with appropriate levels of product
- Ensure delivery of exceptional customer-focused service
- Resolve guest issues quickly to maintain loyal customer base and positive reputation in community
- Develop and implement business strategies to maximize quality, expenses, and efficiency
- Collect and record payments and make bank deposits
Office Administration Clerk
Calgary Sewer Scope
08.2017 - 03.2020
- Greeted customers and provided warm and welcoming atmosphere, ensuring a positive experience
- Performed reception duties including answering phons,es, greeting visitors, sorting mail and responding to inquiries.
- Delivered high-quality customer service through deep commitment to knowledge and performance
- Managed work schedules, calendars, appointments, and office activities
- Performed basic bookkeeping and banking transactions, including collection, invoicing, and receipts of monies
- Oversaw travel planning tasks for executives and management staff and provided necessary details.
Customer Contact Specialist
Samaritans Purse
10.2015 - 05.2017
- Provided excellent customer service while using courteous phone etiquette
- Clarifying customer needs, identifying options, and recommending products and services
- Performed data entry of donations, promotional orders, call documentation and other reporting
- Reviewed customer account information to determine current issues and potential solutions.
Education
Diploma - Business Administration
Academy of Learning
Airdrie, AB08.2023
License Certificate - Travel And Tourism
Kwantlen University College
Richmond, BC1997
Skills
- Extensive Customer Service Experience
- Proficient in using MS Windows, Word, Excel, Simply Accounting and Quick Books
- Trained in hospitality, communication, promotions and marketing
- Speak intermediate French and Spanish
- Professional relationship building with effective verbal and written communication skills
- Strong problem solving abilities, highly organized and capable of managing multiple work requests simultaneously
Hobbies and interests
- Camping
- Creating arts and crafts
- Learning languages and cultures,
- Cooking
- Walking
- Volunteering
Timeline
Manager of Operations
OCD Cleaners
01.2021 - Current
Office Administration Clerk
Calgary Sewer Scope
08.2017 - 03.2020
Customer Contact Specialist
Samaritans Purse
10.2015 - 05.2017
Diploma - Business Administration
Academy of Learning
License Certificate - Travel And Tourism
Kwantlen University College
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