Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

KARINE REGNIERE

Longueuil,Canada

Summary

Dynamic B2B Account Manager with a proactive mindset and a proven track record in nurturing client relationships and driving satisfaction.

Focused on fostering continuous improvement by developing plans that enhance processes and performance. Passionate about delivering results and exceeding expectations.

Overview

14
14
years of professional experience

Work History

B2B & B2C Account Manager

Bixler’s
Montreal, Canada
03.2021 - Current
  • Nurture relationships with existing accounts, while supporting the recruitment and establishment of new accounts, to ensure satisfaction and retention.
  • Issue timely and accurate quotes for new order requests.
  • ERP system development and integration.
  • Synchronize activities across all facets of the manufacturing team to fulfill customer delivery commitments.
  • Develop strategic account plans to meet client needs effectively.
  • Conduct regular account reviews to assess performance and opportunities.
  • Address and resolve customer service concerns swiftly and efficiently.
  • Maintain ongoing communication with partners regarding order status updates, and new inquiries.
  • Facilitate onboarding and training for new members of the organization.
  • Participate in brainstorming sessions to develop new ideas for business development initiatives.
  • Foster a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
  • Generate regular reporting for full follow through of customer orders across all stages of production.
  • Develop pricing strategy for stock items.

Store Director

Pandora
Montreal, Canada
05.2018 - 03.2021
  • Directed team comprising of 10-30 employees
  • Directed daily operations to ensure efficient store functionality.
  • Managed team performance through daily training and motivation strategies.
  • Built reports to track store and employee performance against key metrics, such as sales goals and other relevant KPIs.
  • Cultivated a customer-focused environment by implementing company selling techniques, and leading by example.
  • Fostered positive environment encouraging team members to grow and pursue new achievements.
  • Resolved customer complaints in a professional manner while prioritizing customer satisfaction.
  • Oversaw recruitment process, onboarding of new employees and regular performance follow-up
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Operations Manager

Pandora
Montreal, Canada
01.2014 - 05.2018
  • Identified and addressed areas of opportunity through diligent monitoring and tracking of daily operations to maximize store productivity
  • Formulated and launched corporate operations binder promoting consistency in daily operations across all store locations.
  • Coordinated and oversaw new and ongoing management trainings
  • Analyzed operational data to identify trends and areas for improvement.
  • Managed scheduling, training and inventory control.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Measured and reviewed performance via KPIs and metrics.
  • Enhanced functionality in stores to increase productivity

Assistant Manager

Pandora
Montreal, Canada
01.2013 - 01.2014
  • Resolved customer complaints
  • Acted as role model for the team by using proper selling techniques to achieve sales goals
  • Trained new staff in product knowledge and selling techniques
  • Shared daily goal with store and created incentives to keep staff motivated to reach the objective
  • Social media postings for events, promotions, new collections
  • Communicated new procedures to staff and implemented them in store

Customer Sales Lead

Pandora
Montreal, Canada
01.2012 - 01.2013
  • Acted as role model in selling techniques, consistently met and exceeded goals
  • Leadership for team of 10 (assigning tasks, making sure loss prevention procedures were followed and in the moment coaching)

Sales Associate

Pandora
Montreal, Canada
05.2011 - 01.2012
  • Identified client needs, built relationships and overcame objections to drive sales
  • Executed up-selling strategies, including recommendations of accessories and complementary items
  • Worked collaboratively in team environment
  • Oversaw visual merchandising of the store

Education

Bachelor of Science - Psychology

McGill University
Montreal, QC
01.2013

Skills

  • Attention to detail
  • Proactive mindset
  • Results-driven
  • Time management
  • Team leadership
  • Organization
  • Problem solving
  • Customer service

Languages

  • English
  • French

Timeline

B2B & B2C Account Manager

Bixler’s
03.2021 - Current

Store Director

Pandora
05.2018 - 03.2021

Operations Manager

Pandora
01.2014 - 05.2018

Assistant Manager

Pandora
01.2013 - 01.2014

Customer Sales Lead

Pandora
01.2012 - 01.2013

Sales Associate

Pandora
05.2011 - 01.2012

Bachelor of Science - Psychology

McGill University

Similar Profiles

CREATE PROFILE
KARINE REGNIERE