Karine Leandro Silva
Calgary,AB
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple concurrent tasks. Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
6
6
years of professional experience
Work History
Associate Processor
GardaWorld Cash Services
12.2022 - Current
- Improved mail processing efficiency by organizing and streamlining incoming and outgoing mail operations.
- Streamlined communication between departments by maintaining well-organized financial records accessible to all relevant parties.
- Improved cash handling efficiency by implementing streamlined processes and procedures.
- Handled day-to-day accounting processes to drive financial accuracy.
- Demonstrated excellent attention to detail while inspecting packages for damage or improper labeling before sending them out for delivery.
Administrative Assistant
Mr. Rooter Plumbing
12.2018 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Coached new employees on administrative procedures, company policies and performance standards.
Cashier
Tim Hortons
05.2018 - 12.2018
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases and locate items.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
Bachelor of Arts - History
Simon Fraser University
Burnaby, BC09.2022
Skills
- Document and File Management
- Microsoft Office proficiency
- Attention to detail
- Research and Analytical Skills
- Ease with Computers and Technology
- Multitasking and Time Management
- Employee Training
- Document Sorting
- Invoice Processing
- Multi-Line Telephone Systems
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Associate Processor
GardaWorld Cash Services
12.2022 - Current
Administrative Assistant
Mr. Rooter Plumbing
12.2018 - 09.2022
Cashier
Tim Hortons
05.2018 - 12.2018
Bachelor of Arts - History
Simon Fraser University
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