KARINE LABELLE
Montréal,Québec
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
27
27
years of professional experience
Work History
Manager
CCC Best Practice, Sun Life Financial of Canada
05.2022 - Current
- Leading a team of high performing Best Practice Consultant and Team Leader to the Best Practice Specialist, supporting the CCC in daily operations and and various projects.
Team Leader
CCC Best Practice, Sun Life Financial of Canada
07.2018 - 01.2022
- Leading a team of Best Practice Specialists, responsible for all knowledge management documentation used ed by GB and GRS CCC staff.
- Guide and promote a culture of continuous improvement within CCC and CCC Best Practice team,
Knowledge Management Senior Specialist
Sun Life Financial of Canada
07.2010 - 07.2018
- Responsible for maintaining all Knowledge Management Tools in GB CCC (KM, POM, DOM, KaTy, CCC Home Pages).
- Applying best practices and writing standards.
Knowledge Consultant
GBCCC, Sun Life Financial of Canada
12.2009 - 07.2010
- Handling Tier 3 inquiries in support of GB CCC.
- Responsible for maintaining all Knowledge Management Tools in GB CCC (KM, POM, DOM, KaTy, CCC Home Pages) .
- Applying best practices and writing standards.
Correspondence Representative
GBCCC, Sun Life Financial of Canada
07.2007 - 12.2009
- Respond to secured and non-secured e-mail messages sent to the GBCCC regarding group benefits
- Provide support to the front-line staff by issuing written communication requested by our members
Customer Care Representative
GBCCC, Sun Life Financial of Canada
11.2005 - 07.2007
- Answer calls made to the GBCCC regarding group benefits
- Identify the needs of the caller and provide adequate resolution to their query, providing world class customer care
Assistant
Bertrand Johnson Acoustique Inc
02.2005 - 08.2005
- Perform management duties during president’s absence: employee supervision, administrative decisions, etc
- Support the president in her daily tasks: manage calendar, billing, follow-up with clients and associates
Customer Service Representative
Fido Solutions Inc
03.2004 - 02.2005
- Answer inquiries from Clients, Small business Clients and point of sales to activate of manage mobile phone services.
Administrative assistant - receptionist
Bertrand Johnson Acoustiques Inc
01.2001 - 01.2003
- Answer incoming calls, e-mail and faxes from clients across North America
- Using a dictaphone, drafting administrative, expertise and medical reports (i.e.: CSST)
Audiometric testing technician
Bertrand Johnson Acoustiques Inc
01.2001 - 01.2003
- Administer audiometric (hearing) test to workers in various industries
- Collecting, as well as data entry for reporting purposes
Graphics designer
Pénéga Communications
Montréal
04.2001 - 08.2001
- Creation of various printed products
- Preparation of dummies for client presentations, quality assurance of documents to be printed
Admission clerk
Hôpital du Sacré
Montréal
01.1999 - 01.2001
- Rapidly and efficiently identify the needs of the patient and hospital personnel
- Overseeing the appointment book and patient’s file
Photo Lab Technician
Japan Camera Center , Carrefour Laval
01.1997 - 01.1998
- Develop film and print photographs in a 1-hour photo lab.
Offer technical support
- To the clientele (cellular communication company)
- Promote the variety of services and product to best serve the client’s needs
Receptionist and Cashier
Sears Photo Studio, Carrefour
Laval
10.1997 - 01.1998
- Assist Client in selecting their picture package, handle payment and up-selling of accessories.
- Answer phones and manage appointment book.
Education
Google Project Management Certificate -
February 2024
Human Centered Design Introduction Certification with Overlap - undefined
April 2023
Athena Authoring Portal WEM (Web Experience Management) RoboHelp PowerPoint - undefined
2010
hour intensive class - undefined
April 2003
Technical diploma (DES) - Computer graphics and pre
March 2003
undefined
École Calixa-Lavalée
April 2001
Writing with impact - undefined
2000 (8
hour intensive class - undefined
2000 (8
Professional photography - undefined
Cégep du Vieux Montréal
1998
General Education Diploma (GED) - undefined
École Saint-Maxime
1995
Skills
- Extensive knowledge of Group Benefits and CCC Operations
- Expert at knowledge management and documentation
- Strong collaborator and communicator
- Proven critical thinking and problem solving skills
Timeline
Manager
CCC Best Practice, Sun Life Financial of Canada
05.2022 - Current
Team Leader
CCC Best Practice, Sun Life Financial of Canada
07.2018 - 01.2022
Knowledge Management Senior Specialist
Sun Life Financial of Canada
07.2010 - 07.2018
Knowledge Consultant
GBCCC, Sun Life Financial of Canada
12.2009 - 07.2010
Correspondence Representative
GBCCC, Sun Life Financial of Canada
07.2007 - 12.2009
Customer Care Representative
GBCCC, Sun Life Financial of Canada
11.2005 - 07.2007
Assistant
Bertrand Johnson Acoustique Inc
02.2005 - 08.2005
Customer Service Representative
Fido Solutions Inc
03.2004 - 02.2005
Graphics designer
Pénéga Communications
04.2001 - 08.2001
Administrative assistant - receptionist
Bertrand Johnson Acoustiques Inc
01.2001 - 01.2003
Audiometric testing technician
Bertrand Johnson Acoustiques Inc
01.2001 - 01.2003
Admission clerk
Hôpital du Sacré
01.1999 - 01.2001
Receptionist and Cashier
Sears Photo Studio, Carrefour
10.1997 - 01.1998
Photo Lab Technician
Japan Camera Center , Carrefour Laval
01.1997 - 01.1998
Offer technical support
Google Project Management Certificate -
Human Centered Design Introduction Certification with Overlap - undefined
Athena Authoring Portal WEM (Web Experience Management) RoboHelp PowerPoint - undefined
hour intensive class - undefined
Technical diploma (DES) - Computer graphics and pre
undefined
École Calixa-Lavalée
Writing with impact - undefined
hour intensive class - undefined
Professional photography - undefined
Cégep du Vieux Montréal
General Education Diploma (GED) - undefined
École Saint-Maxime
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