Karine Hana
Abbotsford,BC
Overview
5
5
years of professional experience
Work History
Server
The Spaghetti Factory
Abbotsford, BC
01.2024 - 02.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
social eatery
Mississauga, ON
09.2023 - 12.2023
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills and calculate totals.
Store Front Cashier
Mary Brown's
Abbotsford, BC
09.2022 - 07.2023
- Greeted customers and provided excellent customer service.
- Balanced cash drawers at end of shift according to established procedures.
- Checked expiration dates on products prior to ringing up sales.
- Assisted customers in selecting items to purchase, including providing product knowledge.
- Resolved customer complaints in an efficient manner while maintaining professionalism.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- cleaned bathrooms and store front by sweeping, mopping, wiping down counters and taking out the trash.
- Maintained current knowledge of store promotions to highlight sales to customers via in person and through phone calls.
Store Front Staff Member
Fresh Slice
Abbotsford, BC
04.2022 - 09.2022
- Balanced register drawers at end of shift to ensure accuracy in money collected versus sales processed.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, security practices..
- Cleaned and sanitized kitchen surfaces and equipment as well as front store.
- Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
- Resolved customer complaints in an efficient manner while maintaining professionalism.
- Answered phone calls to assist customers with questions and orders for delivery.
Fast Food Worker
Mcdonald's
Abbotsford, BC
04.2021 - 11.2021
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Made and served coffee, tea and fountain drinks.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Checked expiration dates on products prior to stocking shelves or serving customers.
- Trained new employees on job duties and safe operation of kitchen equipment.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
Key Club Volunteer
Key Club
Abbotsford, BC
09.2019 - 05.2021
- Organized and facilitated weekly club meetings for members.
- Attended regular committee meetings to discuss upcoming projects or initiatives.
- Developed a system for tracking attendance at club events.
- Performed administrative duties such as filing, photocopying, data entry and other clerical tasks.
- Assisted with the planning and execution of special events mainly for children.
- Greeted new members and provided them with information about the club's activities and objectives.
Volunteer
Shoppers
Abbotsford, BC
08.2020 - 10.2020
- Assisted in unloading merchandise from delivery trucks and stocking shelves accordingly.
- Organized backroom areas according to established standards for easy access during busy times of day.
- Kept inventory of stock on hand and ordered new items as needed.
- Maintained store appearance by stocking shelves, organizing displays, setting up advertising signs, and removing damaged goods.
- Performed general cleaning duties such as sweeping floors, vacuuming carpets, dusting shelves.
Store Front Cashier
Freshiii
Abbotsford, BC
06.2019 - 12.2019
- Balanced cash drawers at end of shift according to established procedures.
- Greeted customers and provided excellent customer service.
- Assisted with bagging groceries for customers when necessary.
- Operated a cash register efficiently and accurately to process payment for goods or services purchased by the customer.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Assisted customers by providing information and resolving complaints.
- Cleaned work area daily, including wiping down countertops and sweeping floors.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Hostess
S+L
Abbotsford, BC
10.2018 - 05.2019
- Answered phones promptly to record and confirm reservations.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Assisted in preparing the restaurant for opening and closing shifts.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Education
BBA - Marketing
University of The Fraser Valley
Abbotsford, BC01-2025
High School Diploma -
Abbotsford Senior Secondary School
Abbotsford, BC06.2021
Bachelor of Commerce-marketing
University of Toronto
Toronto, ONSkills
- Cash Register Operation
- Drawer Balancing
- Returns Processing
- Cleaning and Sanitizing
- Product Knowledge
- Content Creation
- Proofreading and Editing
- Social Media Marketing
- Sales Expertise
- Multitasking and Prioritization/time management
- Fluent in Arabic and English and some French
- Hardworking
- Staff Training
- Delivers exceptional customer service
- Neat, clean and organized
Languages
English
Professional
Arabic
Native/ Bilingual
French
Limited
Timeline
Server
The Spaghetti Factory
01.2024 - 02.2024
Server
social eatery
09.2023 - 12.2023
Store Front Cashier
Mary Brown's
09.2022 - 07.2023
Store Front Staff Member
Fresh Slice
04.2022 - 09.2022
Fast Food Worker
Mcdonald's
04.2021 - 11.2021
Volunteer
Shoppers
08.2020 - 10.2020
Key Club Volunteer
Key Club
09.2019 - 05.2021
Store Front Cashier
Freshiii
06.2019 - 12.2019
Hostess
S+L
10.2018 - 05.2019
BBA - Marketing
University of The Fraser Valley
High School Diploma -
Abbotsford Senior Secondary School
Bachelor of Commerce-marketing
University of Toronto
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