Karine Gervais
Ottawa,Canada
Summary
Friendly Administrative Medical Clerk with expertise in electronic health records and exceptional customer service. Proven ability to enhance patient scheduling and facilitate effective communication. Bilingual communicator dedicated to improving patient experiences and supporting healthcare teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Medical Clerk
Capital Cardiology
Ottawa, ON
07.2024 - Current
- Respond to inquiries from patients, insurance companies, medical providers, pharmacies, and other departments.
- Verify accuracy of all data entered into the system prior to submission.
- Perform data entry into the electronic health record system.
- Answer phones and return voice messages.
- Facilitate communication between staff members, patients, families, and medical providers.
- Provide support to physicians.
- Enter new patient information into the computer system accurately and timely.
- Schedule appointments with patients in person, by phone, and through email.
- Maintain smooth flow of examinations to keep appointments on schedule by leading patients to their exam room, taking their blood pressure, and advising physician of any concern.
- Communicate with patients with compassion while keeping medical information private.
- Greet patients, determine purpose of visit and direct to appropriate staff.
- Transmit medical records and other correspondence by mail, email, or fax.
- Translated for French patients during their exams and appointments with cardiologists.
- Trained new administrative staff.
Office, Condo, and Window Cleaner
Owner of Small Cleaning Business
12.2020 - Current
- Maintain cleanliness of office spaces and windows
- Ensure high-quality work and client satisfaction
- Responsible for composing, proofreading, and editing all written business communication
- Manage all accounts payable and receivable
Freelance Narrator
Treeway Academy
Online School
01.2022 - 08.2023
- Applied for jobs and practiced audio scripts
- Recorded myself reading a script with an animated, clear, and expressive voice
- Edited and submitted audio recordings
Freelance Online Maps Quality Analyst
TELUS International
01.2022 - 11.2022
- Assessed search results and rated them on a satisfaction scale
- Compared results and chose the preferred option
Sales Associate and Cashier
Michaels
Cornwall, Canada
11.2019 - 11.2020
- Greeted and assisted customers
- Asked questions to ascertain which product would best fit a customer's needs
- Trained new cashiers on working the cash and serving customers
- Completed assigned individual projects as well as group projects in a timely manner
- Multi-tasking by processing payments while simultaneously answering and routing phone calls
- Assisted customers on the phone
- Recorded and relayed accurate phone messages to managers
- Communicated clearly and resolved conflicts with customers
- Provided translation services between French-speaking customers and English-speaking staff
Server and Kitchen Helper
Bistro
Cornwall, Canada
08.2019 - 11.2019
- Greeted and seated customers
- Served food and drinks to customers
- Assisted in food prep
- Assisted customers with any inquiries or concerns
Seasonal Store Associate and Cashier
Aberdeen Gift
South Lancaster, Canada
06.2019 - 08.2019
- Handled and counted the cash
- Greeted and assisted customers
- Responsible for serving all French customers
- Received and processed new arrivals
- Assisted in photography and advertising for social media accounts
- Used MS Word to format merchandise catalogues for clients
- Assisted with closing the store after nearly every shift and balancing the cash
Nanny
Private Home
Cornwall, Canada
11.2016 - 06.2019
- Assisted in caring for two children whilst performing housekeeping duties
- Provided technical assistance and computer skills
Education
Ontario College Certificate - Office Administration - General
Algonquin College
Ottawa, ON11.2020
High School Diploma -
Skills
- Electronic health records
- Patient scheduling
- Customer service
- Office administration
- Team collaboration
- Training new staff
- Bilingual communication
Certification
- Smart Serve
- WHMIS Certificate
- CPR
- G Driver's License
Languages
English
Native/ Bilingual
French
Native/ Bilingual
References
References available upon request.
Timeline
Administrative Medical Clerk
Capital Cardiology
07.2024 - Current
Freelance Narrator
Treeway Academy
01.2022 - 08.2023
Freelance Online Maps Quality Analyst
TELUS International
01.2022 - 11.2022
Office, Condo, and Window Cleaner
Owner of Small Cleaning Business
12.2020 - Current
Sales Associate and Cashier
Michaels
11.2019 - 11.2020
Server and Kitchen Helper
Bistro
08.2019 - 11.2019
Seasonal Store Associate and Cashier
Aberdeen Gift
06.2019 - 08.2019
Nanny
Private Home
11.2016 - 06.2019
Ontario College Certificate - Office Administration - General
Algonquin College
High School Diploma -
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