Karine Gauthier
Summary
Organized administrative professional with extensive experience in office support roles. Proven ability to manage office operations, streamline processes, and assist teams in achieving their goals. Team-oriented with strong commitment to delivering results and adapting to evolving needs, showcasing expertise in communication and time management.
Overview
20
20
years of professional experience
Work History
Office Technician
Caisse Desjardins
10.2017 - 02.2025
- Managed office correspondence and documentation to ensure efficient communication across departments.
- Supported daily administrative tasks, enhancing workflow efficiency and team collaboration.
- Coordinated scheduling for meetings and events, optimizing use of office resources.
- Trained new staff on office procedures, fostering a knowledgeable and adaptable team environment.
- Developed standard operating procedures for routine tasks, ensuring consistency and accuracy in operations.
- Managed front desk operations, providing exceptional customer service to clients and visitors.
- Collaborated with cross-functional teams on various projects, ensuring timely completion of tasks and meeting deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Trained new employees on company policies, procedures, and software applications for seamless integration into the team.
- Maintained accurate financial records by processing invoices, tracking expenses, and reconciling accounts.
- Reduced office supply expenses by monitoring inventory levels.
- Purchased and maintained office supplies.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Coordinated and scheduled meetings and appointments.
Chiropractic Assistant
Dre Nathalie Godbout, Chiropractor
03.2005 - 11.2015
- Assisted with patient intake and scheduling, ensuring efficient clinic operations.
- Managed patient records and documentation, maintaining accuracy and confidentiality.
- Coordinated therapy sessions, supporting patients in their rehabilitation processes.
- Educated patients on treatment plans and wellness strategies, enhancing their understanding of care.
- Trained new staff on office protocols and patient interaction techniques, fostering team development.
- Implemented inventory management practices for chiropractic supplies, ensuring availability of necessary materials.
- Collaborated with healthcare professionals to optimize patient care and enhance service delivery.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
Education
Diploma -
Professional Training Institute
Montreal, QCCollege Degree - Office Technician
Cégep De La Gaspésie Et Des Îles-de-la-Madelaine
Carleton-sur-Mer, QC06-2004
Skills
- Effective organizational abilities
- Effective multitasking
- Clear and professional phone demeanor
- Systematic document organization
- Experienced with QuickBooks software
- Supportive team participant
- Consistent effort in challenges
- Skilled in Microsoft Office applications
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Office Technician
Caisse Desjardins
10.2017 - 02.2025
Chiropractic Assistant
Dre Nathalie Godbout, Chiropractor
03.2005 - 11.2015
Diploma -
Professional Training Institute
College Degree - Office Technician
Cégep De La Gaspésie Et Des Îles-de-la-Madelaine