Karine Bissonnette
Repentigny,Québec
Summary
Successful public relations professional with substantial experience developing and executing successful PR campaigns. Skilled at creating positive relationships with media, stakeholders and clients. Strategic and committed to staying responsive and proactive in dealing with crises.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in a communication or marketing position. Ready to help team achieve company goals.
I also have lots of guest services and dinning experiences.. I am a motivated server with engaging personality and flexible approach. Friendly and anticipating customer needs to facilitate enjoyable dinning experiences.
Overview
3
3
years of professional experience
Work History
Server
Auberge Chateau Lamontagne
07.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
Social Media and Communication
University Of Quebec In Trois-Rivières
01.2023 - 07.2023
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Designed and implemented social media strategies to align with business goals.
- Developed and implemented tracking systems to measure results of posts and campaigns.
- Wrote engaging and successful press releases to control information and public opinion.
Social Media and Event
CISSS De Lanaudière
01.2023 - 07.2023
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Oversaw team of communications and media relations professionals with focus on achieving PR results.
- Created and implemented systems and processes for monitoring media coverage.
- Managed editorial calendars and rescheduled PR events and meetings.
- Collaborated with other departments to develop integrated branding and public relations strategies.
Communication Advisor
SUCO INC.
09.2022 - 01.2023
- Answered client queries and complaints to provide strong customer service.
- Took photographs and videos during special events for promotional materials and social media pages.
- Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
- Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.
- Developed ideas and leads for new stories according to industry trends.
- Used various social media platforms for media and blogger outreach.
Guest Service Agent and Social Media
Whistler Day Spay
05.2022 - 09.2022
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Provided guest assistance and recommendations for tourist attractions.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Answered hotel phones with professionalism and directed calls appropriately.
Barista
HI Hostel
05.2022 - 09.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Promoted additional items with beverages, increasing store sales.
Lead Guest Service Agent
Whistler Blackcomb
01.2022 - 06.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
Retail Associate
Park Distillery
10.2020 - 06.2021
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Server
Bâtiment B
04.2020 - 08.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
Education
Bachelor of Public Relations - Communication
University of Quebec in Montreal (UQAM)
Montreal 07.2023
College - Communication And Social Media
Cegep of Terrebonne
Terrebonne 05.2018
Skills
- Guest Inquiries
- Food Sales and Promotion
- Workflow Coordination
- Greeting and Seating Guests
- Warm and Friendly
- Contamination Prevention
- Wine and Liquor Service
- Hospitality Service Expertise
- Servsafe Certified
- Cocktail Knowledge
- Dining Customer Service
- Server Training
- Natural Leadership
- Food and Beverage Pairings
- Sales Expertise
- Communication and Social medias
hobbies
Snowboarding and skiing
Walking in nature
Surfing
Volley Ball
Travelling
Timeline
Server
Auberge Chateau Lamontagne
07.2023 - Current
Social Media and Communication
University Of Quebec In Trois-Rivières
01.2023 - 07.2023
Social Media and Event
CISSS De Lanaudière
01.2023 - 07.2023
Communication Advisor
SUCO INC.
09.2022 - 01.2023
Guest Service Agent and Social Media
Whistler Day Spay
05.2022 - 09.2022
Barista
HI Hostel
05.2022 - 09.2022
Lead Guest Service Agent
Whistler Blackcomb
01.2022 - 06.2022
Retail Associate
Park Distillery
10.2020 - 06.2021
Server
Bâtiment B
04.2020 - 08.2020
Bachelor of Public Relations - Communication
University of Quebec in Montreal (UQAM)
College - Communication And Social Media
Cegep of Terrebonne
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