Karine Bilodeau
Montréal,QC
Overview
22
22
years of professional experience
1
1
Certification
Work History
Supply Logistics Specialist (Raw Material)
Bombardier Aerospace (Aston Carter)
Saint-Laurent, QC
05.2024 - Current
- Managed supplier portfolio and placed orders based on business requirements.
- Utilized SAP and BaaN for efficient management of multiple purchase orders.
- Ensured timely resolution of invoices, snags, and RNCs.
- Established strong vendor relationships to guarantee timely delivery of goods and services.
- Collaborated with stakeholders to forecast demand and maintain optimal inventory levels.
- Analyzed data trends to identify supply chain disruptions and addressed them proactively.
Aog Specialist
Bombardier (Aston Carter)
Dorval, QC
05.2022 - 2024
- Assisted customers in sourcing parts for grounded aircraft, optimizing response times.
- Ensured order accuracy by communicating effectively with vendors.
- Worked closely with internal plants to manage shipment timelines.
- Oversaw tracking of shipped orders and coordinated with freight companies as needed.
- Managed significant daily outbound order volumes to meet operational needs.
- Maintained proactive communication with customers regarding their parts orders.
- Administered invoicing processes to uphold billing integrity.
- Orchestrated part deliveries by coordinating efforts across multiple Bombardier warehouses.
Customer Service Specialist
BoxKnight
Montreal, QC
10.2021 - 03.2022
- Coordinated scheduling of deliveries for customers across multiple platforms.
- Updated driver routes and deliveries utilizing Onfleet software.
- Managed communication with customers, delivery drivers, and retailers via chat, call, SMS, and email.
- Processed refunds efficiently for retailers to maintain strong partnerships.
- Handled a high volume of tickets in Zendesk for diverse operational issues.
- Investigated lost packages and delivery discrepancies to enhance service reliability.
- Arranged pickups of packages from business partners including Laura's and Altitude Sport.
- Informed customers and retailers promptly about delivery delays.
Team Leader/Supervisor
Discount Car and Truck Rentals
Montreal, QC
02.2007 - 07.2021
- Managed call center operations for commercial and retail sectors to achieve excellence in customer service.
- Coordinated work schedules to balance operational needs with staff availability.
- Created detailed training documents that streamlined the onboarding process.
- Refined training strategies to elevate overall employee effectiveness.
- Screened applicants through interviews, contributing to a skilled workforce.
- Facilitated training sessions for new employees on best practices.
- Analyzed KPI results and delivered coaching sessions focused on improvement areas.
- Produced comprehensive reports on operational performance, costs, and incentives.
Customer Service Representative
General Mills
Montreal, QC
02.2004 - 02.2007
- Resolved customer inquiries through calls and emails, ensuring satisfaction.
- Handled complaints about multiple General Mills food brands, such as Pillsbury and Green Giant.
- Evaluated higher cases of customer injuries for appropriate escalation.
- Conducted follow-ups on customer tickets to track progress.
- Executed data entry responsibilities to support operational accuracy.
Education
Certificate - Business Administration And Management
College Bois-De-Boulogne
Saint-Laurent, QC02.2011
Secondary School - undefined
Honore mercier
Montréal, QC06.1995
Skills
- Baan experience
- SAP expertise
- CRM software proficiency
- Data management
- Microsoft Office skills
- Call center operations
- Google Workspace applications
- GroupWise knowledge
- Zoho CRM familiarity
Certification
- Lean Six Sigma Yellow Belt January 2017
Languages
French - Expert
Native or Bilingual
English - Expert
Native or Bilingual
Timeline
Supply Logistics Specialist (Raw Material)
Bombardier Aerospace (Aston Carter)
05.2024 - Current
Aog Specialist
Bombardier (Aston Carter)
05.2022 - 2024
Customer Service Specialist
BoxKnight
10.2021 - 03.2022
Team Leader/Supervisor
Discount Car and Truck Rentals
02.2007 - 07.2021
Customer Service Representative
General Mills
02.2004 - 02.2007
Secondary School - undefined
Honore mercier
Certificate - Business Administration And Management
College Bois-De-Boulogne