Karina L Mederos

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
• Manages reservations and answers the telephone.
• Maintained a clean and orderly dining area and bussed tables
• Took tea orders and brewed tea for guests.
• Informed guests of our menu and created a fun tea experience.
• Took payments and made change for guests.

Answers incoming calls from members keeping preventative health, wellness, or lifestyle changes. Following established guidelines, responds to questions and informs members of available options. Engages, bonds with and screen members. Documents calls and reviews outcomes to ensure accuracy. Maintains current knowledge of all internal client promotions, services and campaign criteria. Initiates outbound calls to members eligible for preventative care. Offers customer service and maintains positive attitudes towards members. Schedules and cancels appointments for members and informs them of all disclosures. Calls member to offer program for Healthy Balance. Is active member for UBT for Workplace Safety. Makes sure every agent is up to date with ergonomics and posts reports and flyers to maintain safe work environment. Is able to multi tasks while taking calls. Checking member eligibility and explaining program to member. Chart loads, reports and informs member of their options. Schedules appointments and cancels as needed.

• Enhanced customer satisfaction by providing efficient and accurate prescription processing.
• Streamlined pharmacy operations by maintaining a clean and organized work environment.
• Faxed reports to doctor's office for patients PICC line.
• Answered the telephone and transferred calls to the appropriate department.
• Filed patients records and kept track of active and closed files.
• Work directly with pharmacists to ensure patient satisfaction.